Billing & Account Discussions

Feature request: unavailability of My Shaw Portal notification

While this seems like a basic, common sense notification, we all (should know) as this pandemic has reinforced that common sense isn't common at all. This seems to be evident with Shaw and not having a message pop up on your screen saying the system ... Read more

Feature request: My Shaw App - access to your Home Phone options

I would like the mobile app to allow the user to access their phone portal to enable, disable call forwarding and change options like do not disturb, simultaneous ring, and more. Read more

Forced to pay cancellation fees despite continuation of services?

I just moved into a new house with my mother, we both had Shaw service. We're keeping mine, as it has what's desired, and were intending to cancel hers. But she had to pay a $340 cancellation fee.What the hell?Why was there no way to merge her into m... Read more

Confirmation codes not working! Cannot log into account.

Tried six different Shaw confirmation codes. None worked. Tried to phone support....waste of time. Tried their CHAT...a joke. Went to local office...employee was no help. Read more

QUESTION RESOLVED

Promotion pricing of "By the Gig" Plan

The current offer as I understand it is $0 for calls and texts plus $10 per gig for data with rollover. We are Shaw Internet 300 customers and we are interested in this plan. I believe this is promotional pricing....what is the regular price for Shaw... Read more