billing

[ygmatheer]

We have been Shaw customers for over 40 years. That, I believe, makes us a loyalty customer. Our last bill is almost $200. however we use only a few stations and usually 3 hours each day. The most recent bill was $50 over previous bills and I would like to know why. FOY, Tellus has been after us to move our account. I have put them off as I did not wish to change my email address. Now I am seriously considering the move, which is depended on the answer to this email. I am not paying almost $200 a month for what you offer. 

Seriously annoyed customer

[rstra]

@ygmatheer You will need to call or chat with Rogers directly to discuss your bill.

[mdk]

@ygmatheer -- Shaw offers "Skinny TV" -- many less channels, for a much-lower price, than "Total TV".

Did you have a Two-Year Value Plan that recently ended?  If so:

1. you defaulted to paying on a month-by-month basis, which costs more;
2. the end of the contract means that there is no existing contract, and thus no penalty for "cancelling";
3. you may get "new customer" pricing from Telus, for 6 to 12 months.

Logon to the My Shaw Portal, and review all the "transactions" for the last few months, to see what price-changes have happened.  While logged-in, you can view the previous month(s) of invoices.  Look for any "fine-print" about price increases, and for the expiry-date of any Value Plan.

[rstra]

@mdk  I believe that Rogers has ended the practice of proactively calling customers when their value plan is about to expire. My dad’s plan has fully expired and not a word, and mine was just about to expire but I called and renewed. 

[mdk]

@rstra -- Thanks for the information.  Either a shortage of trained employees, or a sneaky plan to raise revenues.

It does make it easier for Telus to solicit "expired-contract" Shaw customers, when there is no contract-cancellation fee.

Anyway, I'm good until mid-October.  I will set reminders in my iPhone's calendar about the renewal-date.

P.S. Watch out for scammers, spoofing Shaw, trying to get you to "renew early" at a too-good-to-be-true rate.