@Laura991 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.
In your case, all any volunteer can do is to tell you to telephone Rogers Support [1-888-472-2222] and talk to their "billing" department.
P.S. If you login to the My Shaw Portal, and click on "Bills", and scroll-down to "transactions", you can see every charge on your account for the most-recent 24 months. You can also download a copy of each monthly invoice.
