How to set up and access Voicemail

Learn how to setup your Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below.

First-time setup of voicemail

Voicemail is an answering service that is built into your phone subscription. Not all phone plans will include Voicemail by default, so please consult our information on phone packages at Shaw.ca to see what is included with yours. Follow these steps to setup Voicemail for first-time use, or check out the video below for additional support:

Dial *98 (star 98) on your home phone
You will be asked to enter your PIN, which by default is the last six digits of your account number (found on your bill).
Once you have entered your default PIN, you will be asked to set up a custom PIN for future use. This pin must be between 4-16 digits in length.
Enter your new PIN followed by the pound (#) key, and then re-enter it to confirm your selection
Your Voicemail mailbox has now been set up.

Video Tutorial: How to set up Voicemail

Can't view the video? Click here to view on YouTube.

How to listen to your voicemail messages

You can listen to your Voicemail messages in a variety of ways:

Home: Dial *98 (star 98) on your home phone, then enter your PIN to access your mailbox. You can navigate this mailbox by listening to the prompts, or by using the key-codes described here: Voicemail Key Codes
Home/Away: Use the Phone Portal. (More information on this can be found here My Shaw Voicemail Access)
Away: Dial the remote-access mailbox number, then enter your personal home phone number and PIN when prompted. This method will allow you to check messages while you are away from home and are unable to access the Phone Portal on Shaw.ca
Voicemail Remote-Access Number: 1-866-656-7429 or 1-866-677-7429 (Canada & US only)

Video Tutorial: How to listen to your voicemail messages

Can't view the video? Click here to view on YouTube.

How to access your saved messages

To save a voicemail message: While listening to a voicemail message you can press 9 to save it.

To access your saved messages:

Simply dial into your voicemail service (*98) and
Press 1 when you reach the voicemail menu.

How to change your voicemail PIN

To change your voicemail PIN:

Dial *98 from your home phone
Enter your current phone PIN
- If you are not sure of your current phone pin you can reset it by:
  - Using the reset option found in My Shaw
    - Learn about registering an account if you do not have one.
  - Or, Contact Us for live assistance in resetting your pin.
Select Option 3 for Change Personal Options.
Select Option 1 for Change Personal Access Code.
Enter your new pin (between a minimum of 4 and a maximum of 16 digits in length).
Re-enter your new pin for confirmation (between a minimum of 4 and a maximum of 16 digits in length).
Your new pin will take effect immediately.