Learn the answers to the most frequently asked questions about Next Generation 9-1-1 (NG911).

For any feedback, please visit Your Voice. 

Next Generation 9-1-1 FAQs

What is Next Generation 9-1-1?
Next Generation 9-1-1 (NG911) is a project launched by Canadian Radio-television and Telecommunications Commission (CRTC) in 2016 to modernize Canada's 9-1-1 system.


What are the benefits of the NG911 program? 
NG911 will make it possible to provide additional details about emergency situations to first responders, leading to safer, faster, and more informed emergency responses. Check https://crtc.gc.ca/eng/phone/911/gen.htm for more information.


How does this change affect me?
To support the NG911 program, some provincial governments are charging levy fees to phone subscribers.


Which customers are affected by this change?
All Shaw phone customers will benefit from NG911, however, the levy fees only apply in Saskatchewan at this moment.


Is this a temporary, one-time, or recurring fee?
This is a recurring monthly fee.


When does the fee take effect?
The fee went into effect starting January 1, 2022. The Government of Saskatchewan has decided to increase the fee as of early 2023. Shaw customers will see this fee increase starting May 1st, 2023.


When will I see bill notifications? 
Customer will see a bill notification advising them of for the updated fee starting March 1st, 2023.


How much is the fee? 

  • $2.08 for Saskatchewan as of May 1st, 2023.
  • Disclaimer: These fees are a levy passed on by the provincial government to customers. Shaw only collects the fee and passes it on to support local 911 operations.  Customers will be notified of any changes by bill notification prior to the change taking effect. 


How do I identify the NG911 fee on my bill? 
The fee is labelled “Provincial NG911 Levy”. This will be on the second page of your detailed invoice.


Why do I have to pay for enhanced 911 services? I thought they were free/included as a benefit of home phone
The fee to support NG911 infrastructure is imposed by the provincial governments of Alberta and Saskatchewan. You can refer to the following websites for more information:


Why do I have a Next Generation 9-1-1 Levy fee on my invoice? 

  • Due to some regulatory changes, we have updated the levy fees on your account. 
  • For Saskatchewan customers, the levy charge will be adjusted to $2.08.


Why is the fee increasing from $0.94 to $.2.08?

  • Since we introduced the fee in 2020, we have not increased the levy, however, the Government of Saskatchewan has continued to increase these fees each year, and this year we are aligning to that cost.


Are other providers also charging this fee to their customers? 
Yes, other providers are also charging this fee.

Labels (1)
We're here to help