Shaw Support: Home Phone Troubleshooting

How To: Use spam call blocking

Spam call blocking helps to filter out unwanted calls made to your home phone. With this feature activated, we'll automatically detect and block suspicious calls, including those from unregistered telemarketers. Spam call blocking is an opt-in featur... Read more

How to reset my Home Phone using a pinhole reset

If you have a Digital Home Phone Terminal (DPT) and are having issues with the phone and need to reset the phone: Solution Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602) Locate the small hole labelled "REBOOT EMTA" o... Read more

Hardware Information - Arris TM502 Phone Terminal

Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find information that will help familiarize you with your Arris TM502. Note: While we have provided the following support information, we... Read more

Hardware Information - Motorola SBV 5120 Phone Terminal

Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Home Phone service is delivered to your home through a DPT (Digital Phone Terminal). On this page, you will find... Read more

Dealing with scam phone calls to Shaw customers

Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private accoun... Read more

Shaw Prepaid Calling Plan

Shaw's Prepaid Calling Plan is a calling card-like service for customers who either want to place international calls (outside of Canada and the US) or want discounted long distance rates when away from home or for a cell phone. Benefits of Shaw's Pr... Read more

How to set up and access Voicemail

Learn how to setup your Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below. Fir... Read more

Voicemail Support Resources

This article provides a list of Voicemail support resources that will help you better understand how to use your Voicemail service for your home phone. Voicemail Support information and resources Use these resources to troubleshoot any Voicemail issu... Read more

Hardware Information - Motorola SBV 5220 Phone Terminal

Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5220 Digital Phone Terminal. Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find... Read more

Hardware Information - Arris TM602 Phone Terminal

Learn about the hardware features, specifications, and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will fin... Read more

Home Phone Articles