Shaw Support: Home Phone Troubleshooting

Quick Answer: How to fix no dial tone issues on my Home Phone service

If you are not receiving a dial tone on your Home Phone service and are looking to troubleshoot, try these steps to address the issue: Solution Check that the phone cable connection is correctly connected to the back of your Digital Phone Terminal (D... Read more

Home Phone FAQs

Home Phone FAQs Home Phone Troubleshooting FAQs Learn about home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our home phone frequently asked questions. You can view past bil... Read more

How to fix no dial tone on all phones

This guide is meant to provide instructions should you find that none of the phones in your home can access a dial tone. If when you lift the earpiece or activate your cordless handset, you are without a proper dial tone and cannot make or receive ca... Read more

Troubleshooting no dial tone

Learn how to troubleshoot no dial tone on a single phone with these tips. This guide is meant to provide instruction should you find that a single handset or phone in your home is without a dial tone. Please confirm that your home phone service is wo... Read more

How to perform a DPT Pin-hole Reset

This guide will provide instructions on performing a simple pin-hole reset of your Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a brief video tutorial on how to reset y... Read more

How to connect a phone directly to your Digital Phone Terminal

Learn how to connect a phone directly to your Digital Phone Terminal (DPT). In the event that you are experiencing a loss of dial tone to your home phone, it may be necessary to connect one of your phones directly to your DPT. In cases where the DPT ... Read more

Home Phone Articles