Shaw Support: Home Phone Troubleshooting

How to reset my Home Phone using a pinhole reset

If you have a Digital Home Phone Terminal (DPT) and are having issues with the phone and need to reset the phone: Solution Locate your Digital Phone Terminal (either a Motorola SBV5220 or an Arris TM602) Locate the small hole labelled "REBOOT EMTA" o... Read more

Hardware Information - Arris TM502 Phone Terminal

Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find information that will help familiarize you with your Arris TM502. Note: While we have provided the following support information, we... Read more

Hardware Information - Motorola SBV 5120 Phone Terminal

Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Home Phone service is delivered to your home through a DPT (Digital Phone Terminal). On this page, you will find... Read more

Hardware Information - Motorola SBV 5220 Phone Terminal

Learn about the hardware features, specifications and what the light sequence means on the Motorola SBV 5220 Digital Phone Terminal. Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will find... Read more

Hardware Information - Arris TM602 Phone Terminal

Learn about the hardware features, specifications, and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Home Phone service is delivered to your home through a Digital Phone Terminal (DPT). On this page, you will fin... Read more

Troubleshooting no dial tone

Learn how to troubleshoot no dial tone on a single phone with these tips. This guide is meant to provide instruction should you find that a single handset or phone in your home is without a dial tone. Please confirm that your home phone service is wo... Read more

Home Phone Articles