Home Phone Articles

Home Phone Articles

Need help with your home phone?

Get all the information you need to know about your Shaw Home Phone. From equipment guides, to setting up voicemail, and even how to make the most of our international calling rates and plans.

21 Articles

How to reset your Shaw Home Phone

Removing and restoring the power supply to your Shaw phone modem could be all it takes to restore your phone service. Follow these steps to reboot your Shaw Digital Phone Terminal (DPT) or your Shaw BlueCurve Gateway. Locating your DPT The location o... Read more

Shaw Home Phone FAQs

Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions. You can view past bills, set up Auto payment, set up your e... Read more

Hardware Information - Arris TM502 Phone Terminal

Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you will find information that will help familiarise you with your Arris TM502. If you have a Motorola SBV5120, Motorola SBV5220 or Arri... Read more

How to reset an Arris TM502 Digital Phone Terminal

Learn how to reset an Arris TM502 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers directly t... Read more

How to Power Cycle your Shaw equipment

This guide will provide instructions for rebooting (power cycling) your Digital Boxes, Shaw Gateway, Modems and Digital Phone Terminals. A power cycle is a basic troubleshooting step to try if a service isn't working as it should. When a piece of equ... Read more

Hardware Information - Motorola SBV 5120 Phone Terminal

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5120 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw DPT (Digital Phone Terminal). On this pag... Read more

How to reset a Motorola SBV 5220 Digital Phone Terminal

Learn how to reset a Motorola SBV 5220 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal or DPT. This guide refer... Read more

How to reset an Arris TM602 Digital Phone Terminal

Learn how to reset an Arris TM602 Digital Phone Terminal (DPT) with these tips. If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide r... Read more

Fax Machines: Frequently Asked Questions

Learn how you can set up your fax machine to your digital phone to send and receive faxes with our Frequently Asked Questions. A fax machine can be used with Shaw Digital Phone, allowing you to send and receive fax messages. On this page, you will fi... Read more

How to reset a Motorola SBV 5120 Digital Phone Terminal

Learn how to reset a Motorola SBV 5120 Digital Phone Terminal (DPT). If you find that you have no dial tone on your home phones, you may be able to restore your phone service with a simple reset of your Digital Phone Terminal. This guide refers direc... Read more

Hardware Information - Motorola SBV 5220 Phone Terminal

Learn about the hardware features, specifications and about what the light sequence means on the Motorola SBV 5220 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this pag... Read more

Hardware Information - Arris TM602 Phone Terminal

Learn about the hardware features, specifications and about what the light sequence means on the Arris TM602 Digital Phone Terminal. Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal (DPT). On this page, you... Read more

Shaw Digital Phone Terminal wiring guide

Learn how to check the connections of your Shaw Digital Phone Terminal (DPT) or BlueCurve Gateway. While your Shaw Home Phone Service was installed by one of Shaw’s professional installation technicians, a situation may arise where you will need to v... Read more

How to fix no dial tone on all phones issue

This guide is meant to provide instruction should you find that none of the phones in your home can access a dial tone. If when you lift the earpiece or activate your cordless handset, you are without a proper dial tone and cannot make or receive cal... Read more

How to troubleshoot no dial tone on a single phone

Learn how to troubleshoot no dial tone on a single phone with these tips. This guide is meant to provide instruction should you find that a single handset or phone in your home is without a dial tone. Please confirm that your home phone service is wo... Read more

How to perform a DPT Pin-hole Reset

This guide will provide instructions on performing a simple pin-hole reset of your Shaw Digital Phone Terminal (DPT) should the DPT require a reset to return to an online status and restore a working dial tone. For a brief video tutorial on how to re... Read more

Understanding your Digital Phone Terminal

Your Shaw Home Phone service is delivered to your home through a Shaw Digital Phone Terminal. The DPT is the heart of your home's phone service and needs to be properly connected into your household wiring in order for it to be able to provide a reli... Read more

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