Shaw Support: Home Phone Troubleshooting

Next Generation 9-1-1 FAQs

Learn the answers to the most frequently asked questions about Next Generation 9-1-1 (NG911). For any feedback, please visit Your Voice. Next Generation 9-1-1 FAQs What is Next Generation 9-1-1?Next Generation 9-1-1 (NG911) is a project launched by t... Read more

Home Phone Voicemail FAQs

Learn more about Home Phone Voicemail service with our Frequently Asked Questions. Use these tips to set up and optimize your Voicemail experience on your Home Phone. Frequently Asked Questions What is Voicemail?Voicemail is an answering service that... Read more

How To: Use spam call blocking

Spam call blocking helps to filter out unwanted calls made to your home phone. With this feature activated, we'll automatically detect and block suspicious calls, including those from unregistered telemarketers. Spam call blocking is an opt-in featur... Read more

Home Phone FAQs

Home Phone FAQs Home Phone Troubleshooting FAQs Learn about home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our home phone frequently asked questions. You can view past bil... Read more

Dealing with scam phone calls to Shaw customers

Learn more about phone scams and calls and how you can report them as a Shaw customer. Every year, thousands of people lose money to telemarketing scams. The goal of these scams is to obtain your personal information in order to access private accoun... Read more

How to change language options on home phone Voicemail

In this article, you will find information on how to change your voicemail service from the default English to the language option of your choice. Customers who are setting up their voicemail for the first time will be asked upon setup which language... Read more

How to set up and access Voicemail

Learn how to setup your Voicemail service for first-time use, as well as how to access it, both while you are at home and while you are away. For brief but helpful tutorials on programming and checking your voicemail, please see the videos below. Fir... Read more

Voicemail Support Resources

This article provides a list of Voicemail support resources that will help you better understand how to use your Voicemail service for your home phone. Voicemail Support information and resources Use these resources to troubleshoot any Voicemail issu... Read more

Voicemail Key Codes

Learn how to access and edit voicemail messages by using specific key codes before, during and after playback. A key code is a button or series of buttons that you enter into your phone to check or edit voicemail messages. You can use voicemail key c... Read more

How to activate/deactivate Voicemail through My Shaw

Learn how to activate or deactivate Voicemail through your My Shaw account. By logging in to My Shaw at my.shaw.ca, you can manage your Voicemail settings, including deactivating (turning off) Voicemail. Please note: this feature does not include the... Read more

Home Phone Articles