Home Phone

[San5]

Last Saturday, May 27 there was a Shaw outage in my area and we did not have any service for about 5 hours.  At that time our home phone was also down.  We do not use our land line much but when we went to use it yesterday, June 1 there was no dial tone.  Can you please look into this for 805 Haney Street, 204-896-1478.  Thank you.

[mdk]

@San5 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Shaw Support (1-888-472-2222).

Can you disconnect the power-cord from the Shaw telephone box, and reconnect it, and wait a minute while the box restarts, and then see if you get a dial-tone.  Try plugging a telephone handset directly into the "Line 1" port on the telephone box, to see if that gets you a dial-tone.

[rstra]

@mdk @San5  And pull the battery if you have a dedicated phone modem.