Having connection issues with your Ignite Self Protect system after it was already working? Learn how to troubleshoot connection and power issues with your security cameras with these tips.

Camera won't activate in the Ignite HomeConnect app

If your camera isn't connecting to or won't activate in the Ignite HomeConnect (Shaw) app, please follow these instructions:

  1. Check that the LED status light is on and solid blue. If it's not on, ensure your camera is plugged in to the power adapter and that the power adapter is plugged into an outlet. The power adapter's light should be on and solid blue.
  2. Restart your camera and check the status light again.
  3. If the issue isn't resolved, you can perform factory reset. Go to How to reset Ignite Self Protect security and doorbell cameras for steps on how to do this.
    • After a factory reset, the device will need to be re-activated in the Ignite HomeConnect app.

Camera doesn't have power

If your Ignite Indoor/Outdoor Camera (Wired)TM doesn't seem to have power, here's what to look for.

  1. Check if the light on the power adapter is on. If not, plug it in properly to the outlet.
    • If there's no power, please confirm if the outlet is working by plugging in another electrical device.
  2. Check if the correct breaker is on if the outlet doesn't have power.
    • Sometimes power outlets are controlled by a light switch. If this is the case, make sure that the outlet is turned on.
  3. If there's still no power to the outlet, move the camera and power adapter to a working outlet if possible and test for power.
  4. If you're still having trouble, please contact us for help.

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