With the launch of Fibre+ Gig Internet, we’re now able to provide our Internet customers with top-tier speeds across 98.8% of our footprint, at a price nearly everyone can afford. Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities.
If you've wondered how upload and download speeds affect your use and enjoyment of the Internet, this article will explain.
What's the difference between upload speed and download speed? Simply put:
Our data shows that, on average, our customers use 15 to 20 times more downstream data than upstream data during peak hours. The Internet plans Shaw offers mirror that ratio.
A faster upload speed can improve your Internet experience. Activities that benefit from faster upload speeds include:
Most online services that have a minimum upload speed requirement will keep it low, to accommodate the largest possible audience. If you would like faster upload speeds, see our current lineup of Shaw Internet Plans.
Standard Upload Speeds
|Call Type||Recommended Upload Speed|
|Video Calling (HD)|
|Group Video (3 People)|
|Group Video (5 People)|
|Group Video (7+ People)|
|Online Video Games|
Some premium content and quality levels on streaming services rely on you having a fast Internet connection and high processing power. For assistance with 3rd party streaming services, visit these 3rd party support pages:
Video chat and conferencing relies on upload and download speeds for clarity of picture and quality of sound. You can adjust these settings in the video chat service or app you are using. For assistance, visit these 3rd party support pages:
For online gaming, upload and download speed requirements can vary from game to game. For assistance with online gaming performance, visit these 3rd party support pages:
Did you know: When playing video games online, download and upload speeds don't matter as much as "ping" — the responsiveness of your connection. You can improve your ping by using a wired connection instead of WiFi.
Why are upload speeds lower than download speeds?
What online activities require fast upload speeds?
What are examples of activities that require high upload speeds?
What is the average upload speed for Canadian Internet customers?
How do Shaw’s top speeds compare against other Canadian Internet providers?