Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to meet the growing data needs of our customers.

As part of this expansion, we have begun leveraging a feature on the Fibre+ Gateway (XB6 & XB7) and Hitron modems that provides the ability to broadcast a secondary WiFi network from a single home modem. This secondary WiFi network is accessible by Shaw and Freedom Mobile customers to keep them better connected.

How it works

  • Shaw Hotspot benefits Shaw Internet customers by no longer requiring them to give out their private network information to visiting Shaw or Freedom Mobile customers.
  • Eligible mobile customers benefit from improved indoor coverage by accessing a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.
  • The secondary WiFi network runs parallel to the primary, password-protected, private network, with no impact to wired in-home broadband connection or data usage.
  • Hotspot can be easily enabled or disabled from the web version of My Shaw

How to enable or disable

Shaw Hotspot can be turned on or off for eligible modems by logging into the web version of My Shaw. This feature is not available through the My Shaw app.

  1. Login to My Shaw using your Shaw ID and password
  2. Select Internet from the My Services drop down drawer at the top of the page
  3. Scroll down the page until you reach the Shaw Hotspot tile
  4. Click on the Enable or Disable button to either begin or stop broadcasting the ShawMobileHotspot SSID

Frequently asked questions

What is the ShawMobileHotspot WiFi network?

  • We are now leveraging a feature on Shaw Internet customers’ Fibre+ Gateway and Hitron modem that broadcasts a secondary WiFi network from a single home modem.
  • This secondary WiFi network is accessible by Shaw and Freedom Mobile customers to keep them better connected.

 

Why is Shaw enabling this secondary WiFi network?

  • This feature creates a secondary WiFi network for Shaw and Freedom Mobile customers that helps to keep them better connected.

 

Who has access to this secondary WiFi network?

  • This new secondary WiFi network is accessible by Shaw and Freedom Mobile customers, giving them improved indoor coverage through a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.
  • This feature benefits Shaw Internet customers by no longer requiring them to give their private network information to eligible Mobile customers who happen to be visiting.

 

Why don’t Shaw customers have access to this network?

  • We are launching this additional WiFi network to help keep Shaw and Freedom Mobile customers better connected.
  • We provide Shaw Internet customers with on-to-go connectivity through our Shaw Go WiFi network, which is available at approximately 100,000 locations across Canada.

 

Which modems are now broadcasting this secondary WiFi network?

  • Shaw’s Fibre+ Gateway and Hitron Advanced WiFi modems are now broadcasting this secondary WiFi network.

 

Will my home’s location be shown on a location map for hotspots?

  • No, your home’s location will not be shown on any hotspot location maps.

 

Will broadcasting the secondary WiFi network impact the security of the modem in my home?

  • No, the secondary WiFi network is designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage.

 

Will broadcasting a secondary WiFi network impact my modem’s power consumption?

  • We anticipate that the secondary WiFi network will have minimal-to-no impact on the power consumption of our customers’ modem.

 

Will the operation of this secondary WiFi network impact my broadband connection or data usage?

  • No, this secondary WiFi network runs as a separate network parallel to the primary WiFi network, and will have no impact to your wired broadband connection or data usage.

 

Will the operation of this secondary WiFi network impact my private WiFi network speeds?

  • The primary in-home WiFi network will be given priority over the secondary WiFi network to minimize any potential impacts that may arise. We expect that there will be little-to-no noticeable effect on Shaw Internet customers’ in-home WiFi network.

 

Will I be responsible for the activities and data usage of others using this secondary WiFi network?

  • No, Shaw customers will not be responsible for the activities and data usage of others using the public, secondary WiFi network. This has been updated in Shaw’s Terms of Service.

 

Does Shaw Hotspot use the same channel as my home WiFi? Will there be increased band utilization?

  • Yes, Shaw Hotspot does operate on the same channel as your home WiFi network and can increase band utilization. 

 

Will I be compensated for having this feature enabled on my modem?

  • We are not offering compensation for enabling the feature. Shaw Internet customers who wish to have the secondary WiFi network disabled on their modem can do so at any time by visiting my.shaw.ca.

Top
TALK TO US
We're Here to Help