WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your devices, signal strength is important.

WiFi range and throughput

The best wireless signal will be available with a clear line of sight between your modem and your device and will degrade with distance and obstructions.  

In an ideal setting with no walls or interference, the theoretical best performance from a modem to a single device would be:

Devices that Data Rate Approximate Range
Connect only to 2.4 GHz 54Mbps 100-200ft
Connect to 2.4 GHz or 5 GHz 54Mbps or higher 80ft
Connect primarily to 5 GHz 430Mbps or higher 80ft or more

A single modem often can't provide WiFi coverage for a large home, or reach other areas around the home such as a yard or garage.

Tip From a Tech:  "The newest WiFi protocol (802.11ac) uses the less-congested 5 GHz band exclusively. Devices connected to 5 GHz WiFi will encounter less interference."

Causes of physical interference

The materials, thickness, and the number of walls, ceilings, and other objects wireless signals must pass through, may limit the range of your home WiFi. You can minimize physical interference by ensuring a direct line of sight between your modem and device, or by positioning the modem somewhere central that reduces the number of obstructions. A modem will offer the best connection to devices on the same floor of your home.

  • Brick, stone, and concrete walls will limit the effectiveness of a wireless signal.
  • Interior walls and ceilings are more of an obstruction when they contain insulation, metal ducts, metal pipes, and steel studs.
  • Large appliances and heavy furniture can physically block WiFi signals.
  • Glass from windows, mirrors, and aquariums can reflect WiFi signals back around the room unpredictably.
  • Lead paint (uncommon) acts as an effective shield for radio signals and can diminish or block a local WiFi network.

Causes of 2.4ghz WiFi interference

Interference can be caused by other wireless networks, other 2.4 GHz frequency devices, and high voltage devices that generate electromagnetic interference.

  • Bluetooth devices like headphones and speakers use 2.4 GHz. Newer models of Bluetooth devices are usually built to avoid active WiFi channels.
  • Nearby wireless networks, like those in neighbouring homes, may operate on the same frequency and disrupting the performance of your WiFi network.
  • Cordless phones often use 2.4 GHz. If your network performance drops whenever your cordless phone is in use, consider switching to phones on a different frequency.
  • Baby monitors often use 2.4 GHz. Given the constant connection between the monitor and the receiver, a baby monitor can affect the performance of your network.
  • Microwaves, especially older or poorly-shielded microwaves, can cause a great deal of electromagnetic interference in the 2.4 GHz space. Newer microwaves are properly shielded and should not cause any considerable problems.
  • Wireless security equipment like cameras and motion sensors can congest the 2.4 GHz frequency. Newer cameras and sensors are WiFi ready and can connect to your WiFi network instead of interfering with it.
  • Radios and police scanners operate on a wide range of frequencies and can cause interference to any other nearby radio device. Proximity is likely the deciding factor in radio interference so don't have your modem located directly next to (or on) a radio transmitting device.
  • Monitors and TVs — especially those that aren't properly shielded — can cause interference for 2.4 GHz networks (specifically channels 11-14). Avoid placing your modem directly next to a TV, monitor, or screen.
  • High voltage and high-draw household items like laundry machines and air conditioning units can cause electromagnetic interference. If you notice degraded network performance, you may want to move your modem further away.

Possible remedies

While much of the interference in your home can be unavoidable (eg. neighbour's networks, wall construction), there are things you can do to improve the performance of your home network.

  • Use the 5 GHz WiFi frequency whenever possible. The 5 GHz range is still a newer frequency, so it is less used in many congested areas, and typically provides faster speeds because it can carry more data.
  • Your Shaw modem can automatically switch to a different channel if the current channel is experiencing too much interference.
  • Line of sight works best for signal strength. For example, you shouldn't put your modem on the floor as this wastes half of its 360-degree field of range.
  • Extend your WiFi network into every corner of your home using BlueCurve Pods from Shaw. This will not increase WiFi speed, but will extend WiFi range.

Check out our video on WiFi Troubleshooting Made Easy


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