Find frequently asked questions about BlueCurve Pods below.
This article provides details on:
What are Pods and how do they work?
How do I know if I would benefit from using Pods?
Do I have to rent Pods to receive the best WiFi coverage in my home? the BlueCurve Gateway to deliver fast and reliable in-home WiFi speed and coverage. If you have rooms in your home with poor WiFi connectivity due to a weak or inconsistent WiFi signal, then Pods may be a good solution as they can help eliminate dead spots and provide better coverage.No, Pods are completely optional. In many homes, all you need is
What Modems are compatible with Pods?
How much do Pods cost to rent?
Do Pods come with a warranty?
How can I return my Pods?
How many Pods can I get?
How are Pods different from WiFi extenders?
Why are Pods only offered in sets/packs?
Can I buy or share a set of Pods with a friend or family member?
Do I have to use all of the Pods that come in the set?
Do I need to manually connect my devices to each Pod for WiFi access?
Why do I no longer see the 2.4 and 5 GHz radio band names of my network?
How can I tell if my Pods are working?
What if I want to change the physical placement of the pods in my home after they are activated?
Why did some of my devices lose connection to my home WiFi network once I activated my Pods?
Why can I no longer have different WiFi network names and passwords for my 2.4 GHz and 5 GHz WiFi networks?
What can I do if all my Pods are online, but I'm still having WiFi issues?
This ensures that your device is operating with the best signal. Think of it the same way that your GPS directs you to an alternate route to get you to your destination faster when there's too much traffic on the main road.
I did not activate all of the Pods that came in the set. Is there a way I can remove the Pods from BlueCurve Home so that they are not showing as offline?
Why is the light on my Pod flashing?
A flashing light means that the Pod either hasn't been activated, or is not connected to your BlueCurve Gateway. Double check that you've followed the activation steps here: Setting up and activating BlueCurve Pods If the Pod is still not connecting, read How to fix BlueCurve Pods offline for additional troubleshooting steps.
How can I fix an offline Pod?
What if I accidentally pause WiFi on my own device/profile?
There are three things you can do if you have paused WiFi on your own device:
Will the BlueCurve Home app BlueCurve Pods provide maximum Internet speeds throughout my home?Pods are not intended to provide the maximum speed of your Internet speed tier throughout your home. For example, if you have a speed tier that provides download speeds up to 300 Mbps, Pods will not provide that speed throughout your home. Rather, Pods will allow you to connect in areas where you could not previously connect to your in-home WiFi.
What factors can impact WiFi speeds when using Pods?In order to help extend your WiFi connection, Pods need to communicate or connect wirelessly to your BlueCurve Gateway and, depending on their location, they may "hop" through other Pods on their path to get there. The number of "hops" the Pod needs to make to the Gateway will impact the speed.