This article will step you through the process of changing your WiFi password on a Hitron WiFi modem (CGNM-2250). To do that, you'll need to log in to your modem and change settings in its admin console.

Set a new password

  1. Open a web browser.
  2. Enter "" in the address bar. 
  3. Enter the username "cusadmin" (lowercase).
  4. Enter the current password (case sensitive) found on the white sticker on your modem.
  5. Click Wireless at the top of the page.
  6. Click 2.4G, 5G, or Guest network at the top of the page, to select a network to change the password for.
  7. Under Multiple SSID Setting, type a new network password in the Pass phrase field.
  8. Click Save before closing the window.

Wireless Settings.png

Restore default password

If you would like to restore the default password, you can perform a pin-hole reset. This will restore all of the default settings, including the WiFi channel and network name.

  • Locate the small pin-hole reset button on the back of your Shaw modem.
  • Push and hold the button with a paperclip or pin and hold for 15 seconds.
  • The lights on the modem will begin to flash if the reset was successful.

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