If you're having trouble with the speed or stability of your Internet service, there are many things you can do to try to improve it. You'll find solutions, troubleshooting tips, and setup advice in the articles linked below.

No Internet connection

Loss of Internet connectivity can be caused by various reasons such as an Internet outage in your area, loose or faulty connections, or in some cases hardware issues. If you are having trouble connecting to the Internet or  WiFi try a reboot of your modem. Unplug the power cord of your Shaw modem, wait 30 seconds and then plug the modem back in. Power cycling your modem in this manner can solve many Internet connectivity issues.


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No Internet connection


If your Internet connection is failing or intermittent, refer to these support articles for solutions that will help you get back online. 

Slow Internet or WiFi

A slow Internet connection can be caused by a number of reasons as well, including an outage in your neighbourhood, hardware malfunctions, or having too many devices being connected to the Internet.  Streaming movies on Netflix or playing video games online can also result in slow Internet connectivity.

For troubleshooting tips please read our resource on Troubleshooting slow Internet connections.

The following support articles provide information that can help you understand and improve the speed of your Internet connection and home WiFi network.

If you require a faster Internet plan, please view Shaw Internet plans.

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