The Ignite HomeConnect (formerly known as Shaw Home) app lets you easily manage and protect your home WiFi and connected devices right from your smartphone from anywhere, at any time. You can install your gateway modem and set up your home WiFi network in minutes, find your WiFi password, turn on Advanced Security cyberthreat protection, and troubleshoot issues whenever you choose. Plus, manage family members' online experiences with features like Pause and Parental Controls.
The Ignite HomeConnect app is available exclusively for Fibre+ or Ignite Internet subscribers with an Ignite WiFi Gateway modem (formerly known as Fibre+ Gateway).
Setting up and using Ignite HomeConnect
Follow the steps below to access the Ignite HomeConnect App.
How to get the app
- Download the free Ignite HomeConnect (Shaw) app (Apple App Store or Google Play).
- Sign in with your Shaw ID username and password.
Supported mobile operating systems
- iOS 15 or later and Android 7.0 (Nougat) or later are supported.
- Windows phones and Amazon phones are not supported.
Note:
If you get an error saying “We encountered an issue”:
- Check that your Shaw ID shows the correct account number.
- If you have multiple accounts, make sure you set your Ignite account as the primary account.
Third-party routers do not support Ignite HomeConnect.
- If bridge mode is enabled on your Gateway, you will not be able to use Ignite HomeConnect. To learn about configuring bridge mode, read How to configure bridge mode on the Ignite WiFi Gateway.
Features of Ignite HomeConnect
Ignite HomeConnect has many features to help you easily personalize, control, and secure your home network. Visit How to navigate the Ignite HomeConnect app for an overview of the app layout, or check out any of the guides below to learn more.
WiFi setup and personalization
Personalize your home WiFi network
View and change your WiFi network name and password in a couple easy steps using the Ignite HomeConnect app. Visit How to change your WiFi name and password with Ignite HomeConnect to learn more.
Create and manage profiles
With profiles, you can group devices together for better control of your home network. Check out How to manage people and profiles with Ignite HomeConnect.
View notifications
View and manage all your past network notifications from Ignite HomeConnect. Visit How to view and manage notifications in Ignite HomeConnect to learn more.
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Share your WiFi
Share your WiFi with ease with Ignite HomeConnect. Visit How to share your WiFi from the Ignite HomeConnect app to learn more.
Parental Controls
Set up Parental Controls
Turn on Parental Controls to help ensure a safe online experience for little ones in your home. Additionally, you can control Internet access on a schedule of your choice with the Downtime Scheduler.
Pause internet access
Quickly control internet access for any device on your home network. Check out How to pause Internet access with Ignite HomeConnect for more information. With the Downtime feature, you can pause access for multiple devices based on a schedule.
Monitor and manage active time
Turn on Active Time Limits to manage daily online activity by user profile. Turn on Active Time Details to see time spent on popular apps and websites by user profile.
Device setup and controls
Manage devices
Personalize and organize the devices in your connected home. This lets you easily identify devices on your network, pause internet access, and more. Visit How to personalize and manage devices with Ignite HomeConnect to learn more.
Smart home device controls
Control popular smart home devices including lights, thermostats, and plugs right from from your Ignite HomeConnect app. Visit How to control smart home devices with Ignite HomeConnect for full details.
Activate Ignite WiFi Pods
Set up and activate Ignite WiFi Pods (formerly known as Fibre+ WiFi Pods) with ease from the Ignite HomeConnect app. Visit Setting up and activating Ignite WiFi Pods to learn how.
Digital security, network settings and troubleshooting
Troubleshoot your home network
Check your WiFi modem status and fix connectivity issues. Visit How to troubleshoot your home WiFi network with Ignite HomeConnect to learn more.
Configure advanced network settings
Easily access advanced settings such as Port Forwarding through the app. Visit Learn how to configure Advanced Settings in Ignite HomeConnect.
Help protect your home network against online threats
Advanced Security adds an extra layer of security to your home network with 24/7 cyberthreat protection for all connected devices. Read about How to use Advanced Security to learn more.
Access live chat support
Need help or have a question for us? Just click the chat bubble in the top right corner of the Overview tab in the Ignite HomeConnect app and you'll be connected to chat support in seconds.
Test your WiFi connections
Perform connectivity tests to confirm the connection health of a single device or all connected devices on your home network. Visit Checking internet health with Ignite HomeConnect to learn more.