Find out how to set up and connect to your new Hitron Advanced WiFi modem and change the settings, including your network name, password, and WiFi channel. Before you get started, download the MyShaw app on your mobile device.

 

 

 

 
Modem set up

 

  1. Connect the coax cable from a cable wall outlet to the Cable In port on the modem. Make sure the connection is secure (hand-tightened). If you're connecting your desktop or laptop computer directly to the modem (not WiFi), connect one end of an ethernet cable into the back of the modem and the other into the ethernet port on your computer.

 

  1. Connect the power word to the modem and power outlet in the wall.

 

  1. If this is your first time activating your Shaw services, open the MyShaw app to create your MyShaw ID and password and complete the activation process. The modem should automatically activate, but it can take a few minutes. 

Hitron Modem: Front ans Back

(Click to enlarge)

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Connect your device to WiFi Internet

If you are connecting your devices via WiFi, start by locating the SSID (network name) and WiFi Key (password) for your modem. You can find both on a white sticker on either the front of the side of your Hitron modem.

Connect to that network on your device and enter the password. Repeat for all devices. 
 
For further assistance with getting connected, see Wireless Device Quick Setup Guide

 

SSID-2.4 vs. SSID-5
With the Hitron Advanced WiFi modem, you have access to two WiFi networks. 

2.4GHz has better range or coverage than 5GHz while 5GHz delivers a faster speed.

2.4GHz is ideal for mobile or tablet devices or if you are further from the modem. 5GHz is ideal for stationary devices like computers and TVs (especially if they'll be streaming video). 

 

 

Network Information Sticker

2.4 GHz SSID: The name of your 2.4 GHz WiFi network

 

5 GHz SSID: The name of your 5.0 GHz WiFi network

 

WiFi Key: The password used to connect to your WiFi networks and modem settings.

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Configure modem settings

To change your modem settings, connect your modem directly to your computer with an ethernet cable. Even though this isn't a required step, it can help prevent issues if you lose WiFi during the configuration.

 

 

  1. Open your Internet browser (Internet Explorer, FireFox, Chrome, Safari) on your computer
  2. Enter the following into the address bar: 192.168.0.1
  3. Press the ENTER key on your keyboard
  4. You will be taken to the Hitron Advanced WiFi modem's sign in page where you can sign in with the following information:
    • Username: cusadmin
    • Password: Enter the WiFi Key on the sticker on your Hitron modem.
  5. Click Login

Hitron Modem: Sign in Page

hitron shaw modem username password

                                                                                                            (Click to enlarge)

 

You will now be able to modify your modem settings including:

Change WiFi Channel

Change Network Name

Change Network Password

Guest Networks

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Change WiFi channel

If your WiFi connection isn't stable or fast enough, it may be the result of interference. Try changing your WiFi channel to improve the quality or range. To change it, you'll need to sign in to your Hitron Advanced WiFi modem's settings page. 

 

To change your WiFi channel:

 

    1. Sign in to your Hitron Advanced WiFi modem's settings page (see above for details)
    2. From the home page, go to Manage Wireless 
      Manage Wireless
    3. Select the 2.4G, 5G, or Guest network from the top of the page. By default, most devices will be using the 2.4G network
    4. Under the "Basic Settings" heading, select the Wireless Channel drop-down menu, and choose your preferred WiFi channel.
    5. Save your changes before exiting the page

 

Hitron Modem: Wireless Channel

shaw hitron modem wireless settings

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Note:

It can be difficult to determine which WiFi channel is best for your household as sources of interference will vary. The easiest method for discovering this is to simply pick a channel from the list and test it. If the connection does not improve you can repeat the above process to test with another WiFi channel. You may need to do this several times before you find the most effective WiFi channel for your area.

                                                        

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Change your WiFi's name

 

The name of your WiFi network is called the SSID. To change it, first log into the Hitron Advanced WiFi modem's settings page.

 

  1. From the home page, select Manage Wireless
  2. Select the 2.4G5G, or Guest network from the top of the page. By default, most devices will be using the 2.4G network.
  3. Under Multiple SSID Settings, enter the network name you want to use next to the Network Name (SSID) field.
  4. Save your changes before exiting the page.

 

Hitron Modem: Network Name

Hitron modem network name

 (Click to enlarge)       

 

Note: 

Restore this setting to its default by performing a pin-hole reset on the modem. Please keep in mind that this will also reset any customized settings.  

 

                    

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Change wireless network password

To change your WiFi password, first sign into the Hitron Advanced WiFi modem's settings page.

 

 

  1. Sign in to your Hitron Advanced WiFi modem's settings page (see above details)
  2. From the home page, select Manage Wireless
  3. Select the 2.4G, 5G, or Guest network from the top of the page. By default, most devices will be using the 2.4G network
  4. Under the Multiple SSID Settings heading, enter a new WiFi password within the Passphrase field.
  5. Save your changes before exiting the page

 

Hitron Modem: Network Password

shaw hitron modem wireless password

(Click to enlarge)

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name (SSID).

                                                        

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Setting up Guest Networks

With a password-protected guest network that you can turn on and off, you guests can easily connect to your WiFi while protecting your personal information, files, and devices. You can create a guest network for both the 2.4 GHz and 5 GHz networks. To enable it, first sign into the Hitron Advanced WiFi modem's settings page. 

 

  1. From the home page, select Manage Wireless
  2. Select the Guest tab from the Basic Settings menu.
  3. Next to Enable Guest Network, move the slider to the On position. Within this menu, you can also set the network name and password for both the 2.4G and 5G networks, as well as select the maximum number of guests allowed to connect to the network at any given time. 
  4. Save your changes before exiting the page. 

 

Hitron Modem: Guest Network

shaw hitron modem wireless guest settings

Note

 

If you would like to restore this setting to its default you can do so by performing a pin-hole reset on the modem. Please be aware that this reset will restore all customized settings, including WiFi channel and network name.

                                                        

 

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Hitron Pin-Hole Reset (restore defaults)

 

If you need to reset your WiFi and restore your modem to default settings you can do so by following these 2 easy steps:

 

  1. Locate the pin-hole reset button on the back of your WiFi modem
  2. Push and hold it down with a paperclip or pen for five to ten seconds. If the reset is successful, the lights on the modem will start flashing. The modem will take approximately 2 minutes to reset.

             Hitron Modem: Pin-Hole Reset

shaw hitron modem pin reset

(Click to enlarge)

Related: Arris SBG6782 WiFi Modem Guide

Note

This reset will delete all of your custom configurations, including any changes you made to your SSID, network password, and wireless channel settings. The default settings for your network's SSID and password (also called the passphrase) are located on the white sticker on the side or top of your modem.         

                                                        

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