About: Shaw Webmail's email filters and spam settings

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You can use email filters to automatically organize your Shaw Webmail inbox and folders. Configuring your spam settings will ensure that potentially unwanted emails are handled the way you’d like.

Adjusting spam settings

Through Webmail you are able to adjust your spam mail options. These options include discarding messages immediately so they will not appear in your trash folder, labeling messages as spam and leaving them in your inbox, or labeling spam messages and moving them to the junk folder. To adjust your spam mail options:

1. Go to https://webmail.shaw.ca
2. Log in using your email address and password.
3. Click Preferences and select Spam.
4. Select a spam mail option: 
   • Label message as spam and keep in Inbox
   • Discard message immediately (will not appear in trash)
   • Label message as spam and send to Junk)
5. Click Save at the top left of the page.

Creating an email filter

Filters in Shaw Webmail allow you to automatically file your messages into folders, delete unwanted emails received from specific email addresses, forward emails that meet specific criteria, and flag, tag, or mark as read any emails from a specific email address. You can also create filters that affect your outgoing mail.

1. Go to https://webmail.shaw.ca
2. Log in using your email address and password.
3. Click Preferences and select Filters
4. Click either the Incoming Message Filters or Outgoing Message Filters tab.
5. Select Create Filter. The Add Filter window will open.
6. Enter a name for the filter.
7. Select Any or All from the first dropdown list.
8. In the second dropdown list, select a type of filter (eg. Subject, From, Contains).
9. Configure the conditions that should trigger your filter (eg. Subject / contains / special offer)
   • You can click the + button to add another condition to the same filter
   • You can click the – button next to any conditions you want to remove

If you set multiple conditions for a filter, the Any or All settings in Step 7 will come into play. Any will cause the email to be filtered if any condition is met. All will cause the email to be filtered only if every condition is met.

To set what happens if filter conditions are met:

1. Under Perform the following actions, click the dropbox list and select:
   • Keep in Inbox to keep the email in your inbox.
   • Delete to skip the Trash folder and delete the item permanently.
   • Move into Folder to specify a folder where the email should be sorted.
   • Tag with to categorize an email by creating and adding tags.
   • Mark as to mark an email as Read or Flagged.
   • Redirect to address to have the email forward to another email address.
2. Click OK to create the filter.

Deleting messages from a specific sender

A common use of email filters is to delete unwanted emails from a specific email address. It's important to follow these instructions carefully, so you don't inadvertently filter all of your email to the Spam or Trash folders.

1. Go to https://webmail.shaw.ca 
2. Log in using your email address and password.
3. Click Preferences and select Filters. 
4. Stay on the Incoming Message Filters tab.
5. Select Create Filter. The Add Filter window will open.
6. Enter a name for the filter.
7. Select Any from the first dropdown list.
8. In the second dropdown list, select From.
9. In the text box that appears, enter an email address.
10. Under Perform the following actions, select Delete from the dropdown list.

In the final step, you could choose to filter emails to the Spam or Trash folders so you can review them before deleting the email.

Related readings

• Understanding Shaw Webmail
• How To: Delete emails in Shaw Webmail
• How To: Use tags in Webmail