How to: Change WiFi security for Weak Security

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Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older WiFi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security." You can follow the steps below to log in to your Shaw modem and secure your WiFi to remove the message from either Windows or iOS devices.

Note: Not all devices support WPA2 (AES) and may need to update or replace your devices, or leave the settings as they are with the “Weak Security” message on any Apple devices running iOS 14.

For more information about the Apple update, read About Apple iOS 14 Updates, and/or Recommended settings for Wi-Fi routers and access points

Weak security error examples

If you have recently updated to iOS 14 on your Apple devices, you may be seeing a message indicating "Weak Security" on the Wi-Fi you are connected to.

weak security WPA WPA2 (TKIP) highlight.png

For Windows you may see an error similar to the following:

Windows Security Error.png

Change WiFi security on Hitron CGNM-2250

Open an Internet browser (e.g. Google Chrome) and locate the address bar.
In the address bar, type in the following: 192.168.0.1 and press the enter key on your keyboard.
You will be presented with your WiFi modem login page.
Enter the following information:
1. Username: cusadmin
2. Password: This information is located on the white sticker on the top or side of your modem. The password may be referred to as the: Passphrase, S/N, Pre-Shared Key, or Password (note: the password is case-sensitive, so please enter the password as it is printed exactly on the sticker, including any upper-case letters)
Select the Login button.
Click Wireless
Change Auth Mode to “WPA2-PSK” and ensure Encrypt Mode is set to “AES”
Click Save Changes
Repeat for both 2.4GHz & 5GHz networks

Change WiFi security on Cisco DPC3848V

Open an Internet browser (e.g. Google Chrome) and locate the address bar.
In the address bar, type in the following: 192.168.0.1 and press the enter key on your keyboard.
You will be presented with your WiFi modem login page.
Enter the following information:
1. Username: cusadmin
2. Password: This information is located on the white sticker on the top or side of your modem. The password may be referred to as the: Passphrase, S/N, Pre-Shared Key, or Password (note: the password is case-sensitive, so please enter the password as it is printed exactly on the sticker, including any upper-case letters)
Select the Login button.
Click Wi-Fi/Wireless
Click Wireless Security
Change Security Mode to “WPA2-Personal” and ensure Encrypt Mode is set to “AES”
Click Save Settings
Repeat for both 2.4GHz & 5GHz networks

Change WiFi security on Arris SBG6782

Open an Internet browser (e.g. Google Chrome) and locate the address bar.
In the address bar, type in the following: 192.168.0.1 and press the enter key on your keyboard.
You will be presented with your WiFi modem login page.
Enter the following information:
1. Username: cusadmin
2. Password: This information is located on the white sticker on the top or side of your modem. The password may be referred to as the: Passphrase, S/N, Pre-Shared Key, or Password (note: the password is case-sensitive, so please enter the password as it is printed exactly on the sticker, including any upper-case letters)
Select the Login button.
Click Wireless > Primary Network Settings
Change Wireless Security to “WPA2-PSK” and ensure Encryption is set to “AES”
Click Apply
Repeat for both 2.4GHz & 5GHz networks

Change WiFi security on Cisco DPC3825

Open an Internet browser (e.g. Google Chrome) and locate the address bar.
In the address bar, type in the following: 192.168.0.1 and press the enter key on your keyboard.
You will be presented with your WiFi modem login page.
Enter the following information:
1. Username: cusadmin
2. Password: This information is located on the white sticker on the top or side of your modem. The password may be referred to as the: Passphrase, S/N, Pre-Shared Key, or Password (note: the password is case-sensitive, so please enter the password as it is printed exactly on the sticker, including any upper-case letters)
Select the Login button.
Click Wi-Fi/Wireless
Click Wireless Security
Change Wireless Security Mode to “WPA2-Personal” and ensure Encryption is set to “AES”
Click Save Settings

Frequently Asked Questions

Does having the "Weak Security" message mean that I'm not on the internet?
Your devices are still connected to the internet through your Shaw modems WiFi connection, but could cause a risk to your security if left. You can read more into the Apple recommended security by visiting Recommended settings for Wi-Fi routers and access points

Why did some of my devices stop working when I updated my WiFi security?
Some older WiFi devices like printers can only use lower levels of security as they were created before these new security updates existed. You may need to either connect the device directly into the Shaw modem if possible, replace the device, or keep the security lower on the WiFi signal that those older devices connect on.

Will all my WiFi devices still connect after updating the security?
As long as the WiFi device supports WPA2 (AES) security, it will be ok. If you are not sure if your device supports WPA2 (AES), you may need to reach out to the manufacturer of the device to confirm before making the change.

Why do I need to change my security for both the 2.4 GHz and 5.0 Ghz WiFi?
Both the 2.4 GHz and the 5.0 GHz connect to different devices in your home. If you were only to secure one of them, it could still be a risk to the other devices connected on that other WiFi signal that has not been secured.

What do I do If I update the WiFi security and it stops all my devices from working?
You may need to perform a factory reset on the Shaw modem so that all those changes get reversed back to default. For more info, you can read How do I perform a factory reset on my Shaw modem?

I have an Ignite WiFi Gateway but don't see any "Weak Security" message. Is that ok?
Yes. By default, the Ignite WiFi Gateway is already setup and using the WiFi security standard (WPA2 (AES)) that Apple has determined.