How To: Check Internet Health with BlueCurve Home

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Internet Health is a troubleshooting feature in BlueCurve Home to test your Internet connection and devices by checking the link speed to your Fibre+ Gateway. You can run a test to check your network status, or see how a device will perform online activities like gaming or watching 4K video.

How it works

Internet Health can help to diagnose your network status by:

• Running a quick health check for any device connected to your network.
• Measuring connectivity between a device and your Fibre+ Gateway.
• Telling you if a device has a strong enough connection to perform certain activities online.

While running a health check: 

• Your devices are tested based on their connectivity to your Fibre+ Gateway.
• If a test passes, you will see a green checkmark.
• If your device doesn't pass the benchmark, you will see a red 'X' and be given some troubleshooting options.

Note: Internet Health may not recognize a device's capability for certain tasks and as such won't test for them (for example, not all Smart TVs will be tested for 4K video).

How to check Internet Health

Follow the steps below to run an Internet Health check with the BlueCurve Home app.

Note: When adding new WiFi Pods, the health check is more likely to show errors during the 24-48 hour optimization period after a WiFi Pod is installed.

1. Open the BlueCurve Home app.
   • Log in using your Shaw ID and password.
2. Select the Connect tab along the bottom of the app.
3. To run a full network test:
   1. Tap the Run a Test button.
   2. The app will check the online status of your Fibre+ Gateway and look for outages.
   3. A summary of results for individual network devices is displayed (for example: Tablet, Smart Phone, Gaming console, etc.).
4. To check individual device(s):
   1. Tap your WiFi network name.
   2. Tap the device name you wish to test from the list.
   3. Results are displayed showing how that device will perform with different online activities (for example: Video chatting, HD Video, Gaming, etc.).
   4. If any of the tests failed, the app will suggest troubleshooting steps.

If all tests pass but you're still having trouble, the app will suggest non-WiFi troubleshooting steps for your device.

Learn more: Troubleshooting: Fix home WiFi network issues with BlueCurve Home

Health categories

Activity	Categories
4K Video	Multi Purpose Device (Phone, tablet, etc.) Gaming devices (If capable) Audio/Video devices (Set top boxes, Smart TVs, wireless audio, etc.)
Basic Connection	Audio/Video devices (Set top boxes, Smart TVs, wireless audio, etc.) Connected device (Watches, voice control, health control, sports and fitness, etc.) Network device (Access point, WiFi extender, router, printer, etc.) IOT camera (Doorbells, baby monitors, etc.) Unknown devices
Browsing	Multi Purpose Device (Phone, tablet, etc.)
Fast Downloads	Network device (PC download, large file downloads, etc.)
Gaming	Multi Purpose Device (Phone, tablet, etc.) Audio/Video devices (Set top boxes, Smart TVs, wireless audio, etc.) Gaming devices (Game consoles, PCs, etc.)
HD Video	Multi Purpose Device (Phone, tablet, etc.) Gaming devices (Game consoles, PCs, etc.) Audio/Video devices (Set top boxes, Smart TVs, wireless audio, etc.) IOT camera (Doorbells, baby monitors, smart cameras, etc.) Sports and fitness (Video workout platforms)
High Res Audio	Audio/Video devices (Set top boxes, Smart TVs, wireless audio, etc.)
Control Device	Smart device (Alarm system, thermostat, lighting, smart home automation, etc.)
Standard Audio	Audio/Video devices (Set top boxes, Smart TVs, wireless audio, etc.)
Standard Video	Smart camera (Doorbells, baby monitors, security cameras, etc.)
Video Calling	Multi Purpose Device (Phone, tablet, etc.)

Related readings

• Getting started with BlueCurve Home
• Troubleshooting: Fix home WiFi network issues with BlueCurve Home
• How to check your network activity with BlueCurve Home