How it works
Internet Health Check can help test and troubleshoot your internet speed and WiFi connections in one convenient place by:
- Testing the total internet speed to your home,
- Testing the WiFi performance to each device connected to your home network,and
- Presenting troubleshooting options and tips based on test results.
You can do this test remotely from the Ignite HomeConnect (Shaw) mobile app, even when you’re not at home.
How to check your internet speed and WiFi connections
Follow the steps below to run an Internet Health Check with the Ignite HomeConnect (Shaw) app. It will test the internet speed to your home and the strength of WiFi connections to devices on your network.
Note: When adding new Ignite WiFi Pods, the health check is more likely to show errors during the 24-48 hour optimization period after an Ignite WiFi Pod has been installed. Try again after this optimization period for best results.
- Open the Ignite HomeConnect (Shaw) app.
- Log in using your Shaw ID and password.
- Select the WiFi tab along the bottom of the app.
- Select the Troubleshoot shortcut button.
- Select the option to Test your whole home network.
- The app will check the online status of your Ignite WiFi Gateway and look for outages.
- Once your gateway is confirmed online, the Troubleshoot tool will begin testing the current total speed to your home gateway for all your connected devices.
- A green checkmark will display if the result is 90% or higher than the top download speed for your internet plan, to indicate that the gateway connection is strong and unlikely to be the cause of a potential connection issue.
- If the result is less than 90%, we’ll give you some troubleshooting options.
- The result may be more than 100% in some cases, as Ignite Internet plans can support higher speeds when there is additional network bandwidth available.
- The reported speed may be higher than results from traditional speed tests because it reflects the total speed to the home instead of the speed to a single device which can be impacted by the device or by WiFi conditions in the home.
- This feature may not appear or may present an error message depending on your home connection technology or if your gateway is in bridge mode.
- Next, the tool will test the connection strength to each of the devices on your home network. You’ll get colour coordinated results that show your connection’s current performance:
- Green: strong connection
- Yellow: fair connection
- Red: weak connection
- Grey: device is offline or asleep
- Select a device to view whether the WiFi connection is strong enough for different typical online activities. Your results will differ depending on the type of device you’re using (e.g., results for a smartphone will include HD video streaming as an activity but a smart thermostat would not).
Select Still having issues for helpful tips to make sure your WiFi is performing at its best.
Learn more: Troubleshooting: Fix home WiFi network issues with Ignite HomeConnect