When to connect directly
You may want to connect to your computer directly to the modem if:
- your modem is online but you cannot connect via WiFi
- your modem is online but you cannot obtain a working connection through your 3rd party router (Linksys, D-Link, Netgear, etc.) either by WiFi or through a wired Ethernet connection to that router
- when performing a speed test, to ensure the most reliable results and simplify the process of troubleshooting the cause of slow internet speeds (software, 3rd party equipment, etc.)
How to connect a computer to a modem
You will need access to your Shaw Internet modem and an Ethernet cable (included with your modem).
- On the back of your modem, locate the port labelled either Ethernet or 1 or LAN1.
- Connect one end of the Ethernet cable to this port.
- Connect the other end of the cable to the Ethernet port on your computer to establish a connection. This photograph shows the shape of an Ethernet port.
- Disconnect the black power cable from the back of the modem.
- Reboot your computer by powering it off, waiting 10 seconds, and turning it back on.
- Reconnect the power cable to the back of the modem and wait a few minutes for the modem to come back online.
- Disable any wireless connections to your computer.
- Try using your Internet connection to test it.