Learn how to connect a computer directly to your Shaw modem and understand scenarios when this would be useful to troubleshoot or improve Internet connectivity.

When to connect directly

You may want to connect to your computer directly to the modem if:

  • your modem is online but you cannot connect via WiFi
  • your modem is online but you cannot obtain a working connection through your 3rd party router (Linksys, D-Link, Netgear, etc.) either by WiFi or through a wired Ethernet connection to that router
  • when performing a speed test, to ensure the most reliable results and simplify the process of troubleshooting the cause of slow internet speeds (software, 3rd party equipment, etc.)

How to connect a computer to a modem

You will need access to your Shaw Internet modem and an Ethernet cable (included with your modem).

  1. On the back of your modem, locate the port labelled either Ethernet or 1 or LAN1.
  2. Connect one end of the Ethernet cable to this port. 
  3. Connect the other end of the cable to the Ethernet port on your computer to establish a connection. This photograph shows the shape of an Ethernet port.
  4. Disconnect the black power cable from the back of the modem.
  5. Reboot your computer by powering it off, waiting 10 seconds, and turning it back on.
  6. Reconnect the power cable to the back of the modem and wait a few minutes for the modem to come back online.
  7. Disable any wireless connections to your computer.
  8. Try using your Internet connection to test it.
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