This article tells you everything you need to know to connect an Rogers Xfinity Gateway (formerly known as Fibre+ Gateway) to Fibre+ and Internet services. This includes the following Rogers Xfinity Gateway modems:
- Rogers Xfinity Gateway (Gen 1) (formerly known as Ignite WiFi Gateway (XB6))
- Rogers Xfinity Gateway (Gen 2) (formerly known as Ignite WiFi Gateway 2.0 (XB7))
- Rogers Xfinity Gateway (Gen 3) (formerly known as Ignite WiFi Gateway 3.0 (XB8))
If you need answers to other common Self Connect questions, our FAQ article has you covered.
Before you begin
If you are also activating an Rogers Xfinity Entertainment Box (formerly known as Wireless 4K TV or Streaming Player), connect your Rogers Xfinity Gateway first and make sure it’s online with a solid white light before connecting your Player to power.
What's included
A power cord and coax cable are included with your Rogers Xfinity Gateway. If something is missing from your kit, let us know. A 2-way splitter is not included, but can be requested.
You will need a Shaw ID and to download the Rogers Xfinity App (formerly known as Ignite Home App) (Apple App Store | Google Play Store) to customize your WiFi settings for your Gateway.
Note: Most customers do not require an ethernet cable to install and activate their equipment. If you need an ethernet cable to complete your Self Connect, please contact us and we will have one sent to you.
Placing your Gateway
Place your Rogers Xfinity Gateway in a location central to where the Internet is most often used. Make sure your Rogers Xfinity Gateway is out in the open and raised off the ground. Avoid placing your Rogers Xfinity Gateway in a basement, in closed cabinets, or behind other objects.
Note: You should first set up your new Gateway in the same location as your previous modem to ensure a successful activation before moving it to a more optimal location.
Activating your Gateway
To activate your Rogers Xfinity Gateway:
- After you’ve placed your Gateway, connect the coax and power cables to the back of your Rogers Xfinity Gateway, and the other ends to their respective outlets.
- Wait up to 15 minutes for your Rogers Xfinity Gateway to activate. The light on the top will change colours during activation, please be patient while this happens. It is finished when the light is solid white. You’re now ready to connect your devices to your new WiFi network.
Note: If your Gateway is stuck on a soft amber light for more than 5 minutes, the outlet may have a weak signal or no signal. Please try a different outlet if one is available. If the amber light remains stuck, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw App.
Connecting your devices
To connect your devices to your new home WiFi Network, follow the instructions that best fit your activation experience:
If this is your first time using the Rogers Xfinity App:
- Download the Rogers Xfinity App (Apple App Store | Google Play Store) and sign-in using your Shaw ID. If you don’t have a Shaw ID, create one at register.shaw.ca.
- Once in the app, follow the prompts.
- If you don't see any prompts:
- Tap the Account icon.
- Scroll down to Devices.
- Select Activate Rogers Xfinity Gateway and then Get Started.
- If you don't see any prompts:
- Follow the directions to onboard your new Gateway & customize your WiFi experience including your own WiFi name and password.
- Note: You can rename the new WiFi Network to your previous WiFi network name and password. Doing this allows any devices that have previously connected to the old network to reconnect automatically. (See below for a way to transfer your old settings* if you have previously used the Rogers Xfinity App)
*Settings can only be transferred during the first set-up attempt in the app, once new settings have been saved the previous ones will be lost.
You’re ready to connect your devices to your WiFi network.
If you’re a current Rogers Xfinity App user activating a new Rogers Xfinity Gateway:
You can easily transfer your WiFi settings*, profiles and Pods from your previous Gateway to your new Gateway using the Rogers Xfinity App.
- Open your Rogers Xfinity App to follow the prompts.
- If you don’t see any prompts:
- Tap the Account icon.
- Scroll down to Devices.
- Select Activate Rogers Xfinity Gateway and then Get Started
- If you don’t see any prompts:
- During the in-app flow, you will be given the option to Keep Previous Settings.
- Keep Previous Settings is recommended to avoid individually updating all wireless devices with the new network name and password, including Smart Home devices.
- Your devices should automatically reconnect to your new Gateway’s WiFi network.
*Settings can only be transferred during the first set-up attempt in the app, once new settings have been saved the previous ones will be lost.
Once your WiFi Network has been setup, you’re ready to connect your devices to your WiFi network.
- Open your device’s WiFi Settings and select your new WiFi Network from the list of available networks and enter your password.
- If you renamed your WiFi Network to your old WiFi Network name and password your devices should reconnect automatically. If any devices have difficulty try turning them off, waiting a few seconds, then turn them on again.
If any of your devices are still unable to connect to your network, please visit the device manufacturer's support website for assistance.
Once your Gateway and devices are connected, you can continue to customize your WiFi experience by setting usage limits, parental controls, dinner time and bedtime schedules, all by user profile or device. Learn more about how to use the Rogers Xfinity app.
Note: The default WiFi Network name (SSID) listed on the bottom of the modem will also function if you don’t want to setup your own WiFi name and password.
To connect wired devices:
Attach an ethernet cable, from the device you’re hardwiring to the Rogers Xfinity Gateway or an ethernet port in your wall, if your home is ethernet wired and you have connected the Gateway with ethernet to your homes inbound ethernet connect (contact your local electrician or networking professional if you are unsure how or where to do this).
To connect a Shaw home phone:
If you're a Rogers Xfinity Gateway with Phone customer, connect your telephone to the Tel 1 connection on your Gateway using a telephone cord (included with your phone's base unit).
You can find a visual guide for connecting your Home Phone to your Gateway here.
Frequently asked questions
What kind of in-app prompts should I see in the Rogers Xfinity app?
You will see prompts like these while activating your Rogers Xfinity Gateway:
What should I do if don't see in-app prompts like the ones shown above?
To restart the connection process:
- Tap the Account icon.
- Scroll down to Devices.
- Select Activate Rogers Xfinity Gateway and then Get Started.
- Follow the prompts.
My phone’s camera (or QR reading app) does not recognize the QR code on the Rogers Xfinity Gateway.
You can manually enter the CM MAC Number (found on the bottom of the device). Or contact your phone's manufacturer to learn how to enable a QR code reader on your device.
My Rogers Xfinity Gateway is stuck on the amber light and activation failed.
The most common reason for this is that you've connected your Gateway to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw App.
How do I set up my WiFi network through a hardwired connection from my computer or laptop with an ethernet cable?
Setup and activation of the Rogers Xfinity Gateway modem can only be done via the Rogers Xfinity App.
I only see one WiFi network available from my Rogers Xfinity Gateway, my last modem had two. Where’s my second network?
The Rogers Xfinity Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.
Some of my 2.4 Ghz devices are having difficulty finding the network, what’s wrong?
The Rogers Xfinity Gateway supports most WiFi devices. However, certain devices may not have a compatible network card. Read Guide: Rogers Xfinity Gateway for more information and, if necessary, visit your device manufacturer's support website.
Disabling the 5Ghz network temporarily can help your devices find the correct network.
If you also have pods you can follow the process here to disable the 5Ghz network temporarily while you connect the 2.4Ghz devices to their network.
If you do not have pods you can simply use a different name for the 5Ghz network while you connect the difficult devices then rename the 5Ghz network back to the original name afterwards to take advantage of band steering again.
How can I wire my Gateway and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.
How do I connect my Home Phone to my Rogers Xfinity Gateway?
You can find a visual guide for connecting your Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw App.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Manufacturer documentation
Click here to download the equipment Safety Sheet and End User License Agreement (EULA).