This article tells you everything you need to know to connect a BlueCurve Gateway modem (Arris TG3482 or Technicolor CGM4141) to Shaw Internet services. New Shaw customers and current Shaw customers with existing services will follow different steps to set up and activate the modem.
If you get stuck or need help, you can chat with us at shaw.ca/chat, by using the My Shaw app, or calling 1-844-574-7429. If assistance over chat or phone doesn't work, a technician will visit your home.
A power cord, coax cable, and ethernet cable will be included with your modem. If something is missing from your kit, let us know. A 2-way splitter is not included in the box, but can be requested.
You will need mobile Internet access to download the My Shaw app (Apple App Store | Google Play Store) or visit my.shaw.ca and to download the free BlueCurve Home app (Apple App Store | Google Play Store).
Welcome to Shaw! These instructions will walk you through creating a Shaw ID (username and password), logging in to My Shaw (our customer portal) to activate your Shaw Internet service, and using the BlueCurve Home app to finish setting up your BlueCurve Gateway modem and home WiFi network.
A. Create a Shaw ID
B. Activate your service
C. Set up your modem and WiFi
D. Connect devices to WiFi
And that’s it! You can continue using the BlueCurve Home app to manage your WiFi network. Log in to My Shaw anytime to manage your Shaw account.
Follow these instructions if you have existing Shaw services, are replacing an older modem with a BlueCurve Gateway, moving a BlueCurve Gateway to a new address, or have just added Shaw Internet services to your account.
A. Set up your modem
If the coax outlet is already being used by another device, you can use three coax cables and a splitter to connect both devices to the same outlet, as shown below.
B. Activate your modem
Since you have existing Shaw services, you need to contact us to activate your BlueCurve Gateway modem. Contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429
C. Set up your WiFi network
You can use the BlueCurve Home app to set a name and password for your home WiFi network. If you’ve used the same BlueCurve Gateway at a previous address, your old network name and password will work.
D. Connect devices to WiFi
If your WiFi network is new, or you edited your network name or password, you’ll need to update the settings on your personal devices.
Ideally, you should place your modem in a central location in your home, out in the open, and raised off of the ground. Avoid placing the modem in basements, in cabinets, or behind other objects. Try to keep the modem away from household appliances, metal or stainless steel objects, and electrical equipment.
If you're interested in adding phone service, learn more about Home Phone features and pricing at shaw.ca/home-phone, or contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429.
Find a visual guide for connecting your Shaw Home Phone to the Gateway here.
If I did the setup and activation steps out of order, what should I do?
If you think you did the steps out of order (and your modem didn't activate) we can talk you through the next steps. Contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429.
My activation failed in the app — is there anything else I can try?
The most common answer to this issue is that you've connected your BlueCurve Gateway to an inactive coax wall outlet. Try using a different coax outlet and repeating the activation step. After two activation attempts, you will need to contact us.
I've lost (or didn't receive) instructions with my Self Connect kit. Where can I get a replacement?
You will find a copy of your Self Connect instructions at the bottom of this page.
How do I set up my WiFi network if I hardwired my computer with an ethernet cable?
If you wired your computer to your modem using an ethernet cable, open a web browser, type “10.0.0.1” into the address bar, and press Enter. Follow the onscreen prompts to customize your network name and password.
How can I wire my modem and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and modem.
What should I do with my old Shaw modem?
Please return your old modem as soon as possible to avoid unreturned equipment charges.
Hold on to the Canada Post tracking number from the shipping label or receipt, for future reference. The old modem will be properly recycled.