This article tells you everything you need to know to connect a BlueCurve Gateway (Arris TG3482 or Technicolor CGM4141) to Shaw Internet services.

Before you begin

  • If you are also activating a Wireless 4K BlueCurve TV Player please complete the setup of your BlueCurve Gateway first, before connecting your Wireless 4K BlueCurve TV Player to power.
  • Please completely remove any plastic wrapping from your BlueCurve Gateway.
  • You will need to log into the BlueCurve Home app with your Shaw ID. If you do not have a Shaw ID yet, you can create one through the BlueCurve Home app (Apple App Store | Google Play Store) or by visiting register.shaw.ca.

Watch and learn

 

What’s included

A power cord, coax cable, and ethernet cable are included with your BlueCurve Gateway. If something is missing from your kit, let us know. A 2-way splitter is not included in but can be requested.

You will need mobile Internet access to download the BlueCurve Home app (Apple App Store | Google Play Store).

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Placing your Gateway

If you are an existing customer replacing or upgrading to BlueCurve Gateway, please first use the same location and coax outlet where your old modem was connected. Once it has been activated, you can find the best location using the instructions below.

Place your BlueCurve Gateway in a central location in your home, out in the open, and raised off the ground. Avoid placing your BlueCurve Gateway in basements, in cabinets, or behind other objects. To avoid WiFi interference, try to keep your BlueCurve Gateway away from household appliances, metal or stainless steel objects, and electrical equipment.

Activating your Gateway

To activate your BlueCurve Gateway:

  1. Download the BlueCurve Home app (Apple App Store | Google Play Store).
  2. Open the app.
    • If you have a Shaw ID, tap Sign In and enter your Shaw ID and password.
    • If you need a Shaw ID, tap Sign In, tap Don’t have a Shaw ID?, and follow the prompts.
  3. Follow the in-app instructions to connect your BlueCurve Gateway to the coaxial cable and power cable.
    • If you don’t see any in-app prompts, tap More in the bottom right hand corner, then tap Shaw Devices, and select BlueCurve Gateway.
  4. Wait up to 20 minutes for your BlueCurve Gateway to activate automatically. The light on the device will change colours and settle on flashing white. 
  5. Follow the in-app prompts to set up your custom WiFi name and password. 
    • If you choose the same WiFi name and password you were using previously, the devices in your home will attempt to reconnect automatically.

When you see a solid white light on your Gateway, it is connected to the Internet. You can continue using the BlueCurve Home app to manage your WiFi network by creating user profiles, setting usage limits and more.

Connecting your devices

If you follow the instructions below and any of your devices are unable to connect to your network, please visit the device manufacturer's support website for assistance.

To connect wireless devices:

  1. Open each device's WiFi settings.
  2. Select your WiFi network name from the list of available networks.
  3. Enter your network password.

BlueCurve Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.

To connect wired devices:

If you need to complete setup of your Gateway with a wired device, take the following steps when the light is flashing white:

  1. Attach an ethernet cable, from the device to the BlueCurve Gateway.
  2. Open a web browser on the device, and enter “10.0.0.1” in the address bar. 
  3. Follow the onscreen prompts to customize your network name and password.

To connect a Shaw home phone:

  1. If you're a BlueCurve Gateway with Phone customer, connect your telephone to the Tel 1 connection on your Gateway using a telephone cord (included with your phone's base unit).

You can find a visual guide for connecting your Shaw Home Phone to your Gateway here.

Frequently asked questions

What kind of in-app prompts should I see in the BlueCurve Home app?

You will see prompts like these while activating your BlueCurve Gateway:

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What should I do if I don't see in-app prompts like the ones shown above?
To restart the connection process:

  1. Tap More in the bottom right-hand corner.
  2. Tap Shaw Devices.
  3. Select BlueCurve Gateway.
  4. Follow the prompts.

My phone’s camera (or QR reading app) does not recognize the QR code on the BlueCurve Gateway.
You can manually enter the CM MAC Number (found on the bottom of the device). Or, contact your phone's manufacturer to learn how to enable a QR code reader on your device.

My BlueCurve Gateway is stuck on the amber light and activation failed.
The most common reason for this is that you've connected your Gateway to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app.

How do I set up my WiFi network if I hardwired my computer with an ethernet cable?
If you wired your computer to your BlueCurve Gateway using an ethernet cable, open a web browser, type “10.0.0.1” into the address bar, and press Enter. Follow the onscreen prompts to customize your network name and password.

I only see one WiFi network available from my BlueCurve Gateway. My last modem had two.
BlueCurve Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.

Some of my 2.4 Ghz devices are having difficulty to find the network.
BlueCurve Gateway supports most WiFi devices. However, certain devices may not have a compatible network card. Read Equipment Info: BlueCurve Gateway for more information and, if necessary, visit your device manufacturer's support website.

How can I wire my Gateway and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.

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How do I connect my Home Phone to my BlueCurve Gateway?
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw app.

Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment. 

Need support?

Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.

You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account.

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