This article tells you everything you need to know to connect a BlueCurve Gateway modem (Arris TG3482 or Technicolor CGM4141) to Shaw Internet services.
A power cord, coax cable, and ethernet cable are included with your BlueCurve Gateway. If something is missing from your kit, let us know. A 2-way splitter is not included in but can be requested.
If you are also activating wireless TV Player hardware, please complete setup of your BlueCurve Gateway first before connecting your TV Player hardware to power.
Please completely remove any plastic wrapping from your BlueCurve Gateway.
You will need to log into the BlueCurve Home app with your Shaw ID. If you do not have a Shaw ID yet, you can create one by downloading the free My Shaw app (Apple App Store | Google Play Store), or by visiting register.shaw.ca.
Once coax and power are connected, your Gateway will activate automatically—the activation process can take up to 15 minutes. When it’s done, the light on top of your BlueCurve Gateway will settle on flashing white.
You can continue using the BlueCurve Home app to manage your WiFi network by creating user profiles, setting usage limits and more!
If you need assistance connecting your devices to your new WiFi network, please consult your device manufacturer's support services.
If your Shaw home phone service will be provided through your Gateway, connect the phone cord provided with your phone's base unit into the left-side phone jack on the back of your Gateway. Note: You must be subscribed to a Shaw home phone plan.
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw app. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.
Where should I place my Gateway?
Ideally, you should place your Gateway in a central location in your home, out in the open, and raised off of the ground. Avoid placing your Gateway in basements, in cabinets, or behind other objects. To avoid WiFi interference, try to keep your Gateway away from household appliances, metal or stainless steel objects, and electrical equipment.
My activation failed — is there anything else I can try?
The most common answer to this issue is that you've connected your modem to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us.
How do I set up my WiFi network if I hardwired my computer with an ethernet cable?
If you wired your computer to your modem using an ethernet cable, open a web browser, type “10.0.0.1” into the address bar, and press Enter. Follow the onscreen prompts to customize your network name and password.
How can I wire my Gateway and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.
How do I connect my Home Phone to my Gateway?
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw app.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.