This article tells you everything you need to know to connect a BlueCurve Gateway modem (Arris TG3482 or Technicolor CGM4141) to Shaw Internet services. New Shaw customers and current Shaw customers with existing services will follow different steps to set up and activate the modem.

If you get stuck or need help, you can chat with us at shaw.ca/chat, by using the My Shaw app, or calling 1-844-574-7429. If assistance over chat or phone doesn't work, a technician will visit your home. 

What you'll need

A power cord, coax cable, and ethernet cable will be included with your modem. If something is missing from your kit, let us know. A 2-way splitter is not included in the box, but can be requested.

You will need mobile Internet access to download the My Shaw app (Apple App Store | Google Play Store) or visit my.shaw.ca and to download the free BlueCurve Home app (Apple App Store | Google Play Store).

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New Shaw customers

Welcome to Shaw! These instructions will walk you through creating a Shaw ID (username and password), logging in to My Shaw (our customer portal) to activate your Shaw Internet service, and using the BlueCurve Home app to finish setting up your BlueCurve Gateway modem and home WiFi network.

A. Create a Shaw ID

  1. Go to my.shaw.ca on your mobile phone.
  2. Tap Register now to create your Shaw ID.

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B. Activate your service

  1. Return to my.shaw.ca on your mobile phone and sign in using your new Shaw ID.
  2. Under Activate Service, tap the Activate button and follow the prompts.
  3. When you are offered the BlueCurve Home app, tap Download.

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C. Set up your modem and WiFi

  1. Open the BlueCurve Home app.
  2. Sign in using your Shaw ID.
  3. Follow the prompts to set up your modem and name your WiFi network.
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D. Connect devices to WiFi

  1. Open each device's WiFi settings.
  2. Select your WiFi network name from the list of available networks.
  3. Enter your network password.

And that’s it! You can continue using the BlueCurve Home app to manage your WiFi network. Log in to My Shaw anytime to manage your Shaw account.

Current Shaw customers

Follow these instructions if you have existing Shaw services, are replacing an older modem with a BlueCurve Gateway, moving a BlueCurve Gateway to a new address, or have just added Shaw Internet services to your account.

A. Set up your modem

  1. Attach the ends of the power cord to your modem and an electrical outlet.
  2. Attach the ends of the coax cable to your modem and a coax cable outlet.

If the coax outlet is already being used by another device, you can use three coax cables and a splitter to connect both devices to the same outlet, as shown below.

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B. Activate your modem

Since you have existing Shaw services, you need to contact us to activate your BlueCurve Gateway modem. Contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429

C. Set up your WiFi network

You can use the BlueCurve Home app to set a name and password for your home WiFi network. If you’ve used the same BlueCurve Gateway at a previous address, your old network name and password will work.

  1. Download the BlueCurve Home app (Apple App Store | Google Play Store).
  2. Open the BlueCurve Home app and log in using your Shaw ID.
  3. Tap Network.
  4. Tap the pen icon in the top right corner.
  5. Tap WiFi Name or WiFi Password if you want to edit them.
  6. Tap Apply Changes.

D. Connect devices to WiFi

If your WiFi network is new, or you edited your network name or password, you’ll need to update the settings on your personal devices.

  1. Open your device's WiFi settings.
  2. Select your home WiFi network from the list of available networks.
  3. Enter your network password.

Best modem placement for WiFi

Ideally, you should place your modem in a central location in your home, out in the open, and raised off of the ground. Avoid placing the modem in basements, in cabinets, or behind other objects. Try to keep the modem away from household appliances, metal or stainless steel objects, and electrical equipment.

Shaw Home Phone with your Gateway 

If you're interested in adding phone service, learn more about Home Phone features and pricing at shaw.ca/home-phone, or contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429.

Find a visual guide for connecting your Shaw Home Phone to the Gateway here.

Frequently asked questions

If I did the setup and activation steps out of order, what should I do?
If you think you did the steps out of order (and your modem didn't activate) we can talk you through the next steps. Contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429.

My activation failed in the app — is there anything else I can try?
The most common answer to this issue is that you've connected your BlueCurve Gateway to an inactive coax wall outlet. Try using a different coax outlet and repeating the activation step. After two activation attempts, you will need to contact us. 

I've lost (or didn't receive) instructions with my Self Connect kit. Where can I get a replacement?
You will find a copy of your Self Connect instructions at the bottom of this page.  

How do I set up my WiFi network if I hardwired my computer with an ethernet cable?
If you wired your computer to your modem using an ethernet cable, open a web browser, type “10.0.0.1” into the address bar, and press Enter. Follow the onscreen prompts to customize your network name and password.

How can I wire my modem and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and modem.

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What should I do with my old Shaw modem?
Please return your old modem as soon as possible to avoid unreturned equipment charges.

  1. Place the old modem and power cord into a sturdy cardboard box. Ensure there is cushioning material around the modem.
  2. Seal the box and affix the shipping label provided.
  3. Drop the box off at any Canada Post mailbox or outlet.

Hold on to the Canada Post tracking number from the shipping label or receipt, for future reference. The old modem will be properly recycled.

 

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