Get connected to your WiFi network by following these easy instructions. You can also find the answers to common installation questions.

Did You Know

With the My Shaw app, you can chat with support, pay your bills and manage your Shaw products.

Learn more: My Shaw app - Download and Setup
How to connect your Hitron modem

  1. Find the right spot to place your modem.
  • Choose a central, visible location in your home
    • Ensure it is elevated off the ground and near a cable and power outlet
  • Avoid placing in a cabinet, hiding behind another object, basements and underground locations
  • Place modem away from appliances, electrical equipment, and metal stainless steel objects
  1. Let’s get connected. 

Connect the coaxial cable from a cable wall outlet to the Cable In port at the back of the modem. Make sure the connection is hand-tightened.

  1. Power up.

Connect the power cord to the modem and power outlet in the wall.

  1. Activate your modem.
  • If you're a new customer setting up service for the first time, you can activate your Internet using My Shaw. Open the My Shaw app (iTunes | Android) or My Shaw website ( to:
    1. Create your My Shaw ID and password; and
    2. Complete the activation process.
      • The modem should automatically activate, but it can take a few minutes. If you don't see any light sequence at the front of your modem within the first 5-7 minutes, chat with us.
  • If you already have Shaw service, please call us at 1-844-574-7429 or chat with us to activate your modem.
Note: You can also connect your laptop or desktop computer directly to the modem with an ethernet cable.

Related: Hardware Information - Hitron CGNM-2250 DOCSIS 3.0 WiFi Modem

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Frequently Asked Questions

What if I need to connect my modem and TV box to the same outlet? 

You can connect your modem and TV box to the same outlet if you prefer, you'll just need a 2-way splitter and 3 lengths of coaxial cable.

  1. Connect one end of the coaxial cable to a cable outlet in your wall and other end to Iport on the splitter.
  2. Connect the second coaxial cable to the splitter and the modem.
  3. Connect the third coaxial cable (included with your TB box) to the splitter and the cable In or RF In on the back of your Shaw TV box
  4. Continue to activate your modem. 


What's my WiFi network name and password?

The SSID is the network name that you'll connect your device(s) to. The network password is the WiFi Key. You can find both on a sticker on your Hitron modem.


Wait, there two SSID or network names on my modem. Which one should I use?

Many Shaw modems broadcast a 2.4 GHz (SSID-2.4) or a 5 GHz (SSID-5) frequency, and some modems support both. 2.4 GHz has better range or coverage while 5GHz delivers faster speed. Use 2.4GHz for mobile or tablet devices and 5GHz for stationary devices like computers and TVs--especially if they'll be streaming video.

How can I customize my SSID and/or password?

This page has more information on how to change the wireless network name and/or password of your Hitron Advanced WiFi modem.

How do I reset my Hitron modem?

Visit this page to find out how to reset your modem.

Do you need to return an older modem?

Put the old modem and power cord into a sturdy cardboard box with cushioning material. Seal the box, stick on the shipping label provided, and drop it off at any Canada Post mailbox or outlet.

Please return your old modem as soon as possible to avoid unreturned equipment charges. We'll recycle the old modem.

Related: How to set Parental Controls on a Hitron CGNM-2250 Shaw wireless modem 

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