What if I need to connect my modem and TV box to the same outlet?
You can connect your modem and TV box to the same outlet if you prefer, you'll just need a 2-way splitter and 3 lengths of coaxial cable.
Connect one end of the coaxial cable to a cable outlet in your wall and other end to In port on the splitter.
Connect the second coaxial cable to the splitter and the modem.
Connect the third coaxial cable (included with your TB box) to the splitter and the cable In or RF In on the back of your Shaw TV box
Continue to activate your modem.
What's my WiFi network name and password?
The SSID is the network name that you'll connect your device(s) to. The network password is the WiFi Key. You can find both on a sticker on your Hitron modem.
Wait, there two SSID or network names on my modem. Which one should I use?
Many Shaw modems broadcast a 2.4 GHz (SSID-2.4) or a 5 GHz (SSID-5) frequency, and some modems support both. 2.4 GHz has better range or coverage while 5GHz delivers faster speed. Use 2.4GHz for mobile or tablet devices and 5GHz for stationary devices like computers and TVs--especially if they'll be streaming video.
How can I customize my SSID and/or password?
This pagehas moreinformationon howtochangethewireless network name and/or password of yourHitronAdvanced WiFi modem.
How do I reset my Hitron modem?
Visit this pageto find out how to reset your modem.
Do you need to return an older modem?
Put the old modem and power cord into a sturdy cardboard box with cushioning material. Seal the box, stick on the shipping label provided, and drop it off at any Canada Post mailbox or outlet.
Please return your old modem as soon as possible to avoid unreturned equipment charges. We'll recycle the old modem.