Need a new email address? You can create up to 10 addresses (eg. username@shaw.ca) as part of your Shaw account. Before you scroll down, log in to the Shaw.ca website or download the My Shaw app for your mobile device.

Security questions

If you’re creating a new Shaw email address while you're at home and connected to Shaw Internet, you'll be prompted to provide your phone number as a security measure.

If you're away from home, you'll be asked to provide:

  • your Shaw Account Number
  • the phone number on your Shaw account
  • your postal code

We recommend having all of those things handy before you continue.

Email username rules

You can get creative with your username, but there are some necessary restrictions.

  • usernames must be at least 3 characters long
  • usernames must begin with a letter — not a number or symbol
  • you can't use these characters: / \ & ‘ “ ? | , +

If your username isn’t available, you’ll be asked to choose a different one.

How to create an email address on the Shaw website

If you're signed into the Shaw.ca website, you can create a Shaw email address in just ten easy steps.

  1. Visit https://my.shaw.ca
  2. Sign into My Shaw.
  3. Click My Services and select Internet from the dropdown menu.
  4. Scroll down to Email accounts and click Create Email.
  5. Enter your first name and last name.
  6. Enter a username (eg. username@shaw.ca)
  7. Enter a password.
  8. Enter the password again to confirm it.
  9. Click Create.

If the username you chose is available, and your password meets the requirements, you should see a confirmation that your new email address has been created.

 


How to create an email address using the My Shaw app

f you're signed in to the My Shaw mobile app, it’s easy to create a new Shaw email address on the go.

  1. Open the app.
  2. Tap More in the bottom right corner.
  3. Tap Shaw Email Accounts.
  4. Tap Create Email Address.
  5. Enter your first name and last name.
  6. Enter a username (eg. username@shaw.ca)
  7. Enter a password.
  8. Enter the password again to confirm it.
  9. Click Save.


If the username you chose is available and your password meets the requirements, you should see a confirmation that your new email address has been created.


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