For all other Shaw modems, this will require a system update by a Shaw agent. Use online chat support so we can provide you with assistance.
How it works
If you use a third party router in addition to your Shaw modem, you may experience complications with your Internet service. This is referred to as Double NAT (Network Address Translation).
You can resolve the problem of Double NAT by setting your modem to Bridge Mode. This will cause your modem to stop acting as a Wireless Modem and router, and instead, it will act simply as a pass-through modem.
Once in Bridge Mode, you will not be able to use the wireless features of the Shaw Modem, and you will only be able to use as many Ethernet ports on the back of the modem as you have IP's registered to your device. Typically this means you will only be able to use one or two Ethernet ports simultaneously.