Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions.

Where can I find a list of Shaw’s Internet plans?

You can view all of Shaw’s Internet plans here.

What are the Internet speeds offered by Shaw?

Shaw currently offers the following Internet plans:

Internet Plan Download Speed Upload Speed [1]
Fibre+ 10 Up to 10 Mbps Up to 1 Mbps
Fibre+ 25 Up to 25 Mbps Up to 2.5 Mbps
Fibre+ 75 Up to 75 Mbps Up to 7.5 Mbps
Fibre+ 150 Up to 150 Mbps Up to 15 Mbps
Fibre+ 300 Up to 300 Mbps Up to 100 Mbps
Fibre+ 750 Up to 750 Mbps Up to 100 Mbps
Fibre+ Gig Up to 1000 Mbps Up to 100 Mbps
Fibre+ Gig 1.5 Up to 1500 Mbps [2] Up to 100 Mbps

 

Note: Connection speeds may vary based on modem equipment, client device capability, connection type, building wiring, data traffic on your network, and environmental conditions. "Up to" speeds are based on optimal conditions and designed to be shared across all devices connected on your network by providing enough bandwidth to each device for the best connectivity. To learn more, see  About: Internet bandwidth.

[1] Maximum upload speed can vary depending on your area. Enter your address at Shaw.ca and check our Internet plans to confirm availability. A BlueCurve Gateway (XB6 or XB7) is required to achieve 100 Mbps upload speed.

[2] Fibre+ Gig 1.5 gives you up to 1500 Mbps download speed shared across all devices or users in your home. Individual devices with a Gigabit network adapter* built in can achieve up to 1000 Mbps on a wired connection. For WiFi and other device limitations that may apply, click here to learn more.

*If you're unsure of your device's network specifications, please consult your device manufacturer's support services.

How can I see which Internet plan I have?

The quickest, easiest way to see which Internet plan you have is through My Shaw (app or web). Using My Shaw web:

  1. Login to My Shaw (or register here: https://register.shaw.ca/)
  2. Click My Services (near top) then select Internet from the dropdown

Using My Shaw app

  1. Log in to the My Shaw app using your Shaw ID and password.
  2. Scroll down until you see Internet section

What is Shaw Go WiFi?

Shaw Go WiFi is a service that allows you to access the Internet on the go while you're away from home. All Shaw Internet customers get free access to over 100,000 Shaw Go WiFi hotspots across Canada. Learn more with our Shaw Go WiFi FAQs.

Does Shaw have Internet usage restrictions?

Please see our Acceptable Use Policy for Internet in addition to our Terms of Use for usage restrictions. You can view your Internet data usage in My Shaw.


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