Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

344 Articles

Shaw Go WiFi vs. ShawOpen and other SSIDs

Learn about the differences between Shaw Go WiFi, ShawOpen, and the ShawPasspoint technologies. Shaw Go WiFi allows you to stay connected no matter where you are through our WiFi network, and the name of the network may change based on your device, o... Read more

Shaw Webmail Maintenance Tips

Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more

About: Shaw Webmail Quotas

Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more

AJAX Update in Shaw Webmail

Shaw HTML Webmail users have been updated from HTML to AJAX to improve performance and usability. Some familiar features may have been moved to a new place or updated with a new option. This document will show you the updated features to help assist ... Read more

About: Legacy modem upgrade program

We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more

How To: Share your WiFi from the BlueCurve Home app

With the Share My WiFi feature in the BlueCurve Home app you can get your houseguests connected to your home WiFi network with ease. Note: Currently this feature is only available on Apple iOS devices. Sharing your WiFi login There are two ways you c... Read more

How To: Check for service outages in BlueCurve Home

You can use the BlueCurve Home app to check for Internet outages your area. Outage notifications can be found in the Overview tab in the app. Checking for outages in the app allows you to save time identifying problems with your connection. What are ... Read more

How To: Connect to Shaw Go WiFi as a Guest

Shaw Go WiFi is now available to everyone, with or without Shaw services. Guests can now register their device for a seven day complimentary trial to the ShawOpen network, with the option to register again after your trial period ends. Looking to con... Read more

How To: Check Internet Health with BlueCurve Home

Internet Health is a troubleshooting feature in BlueCurve Home to test your Internet connection and devices by checking the link speed to your Fibre+ Gateway. You can run a test to check your network status, or see how a device will perform online ac... Read more

About: Supported apps for Active Time Details

The Active Time Details feature of the BlueCurve Home app shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps that ar... Read more

How to: Connect to ShawPasspoint SSID

The ShawPasspoint network (SSID) allows for easier registration by installing a profile on your Apple device. This allows you to register for Shaw Go WiFi from any location with an Internet connection, without having to be physically near a hotspot. ... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Fibre+ Gateway 2.0, you can now get gigabit WiFi speeds in your home for simultaneous streaming o... Read more

How To: View Active Time Details in BlueCurve Home

Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix WiFi Pods offline

When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more

How To: Connect your Fibre+ Gateway 2.0 (XB7)

This article tells you everything you need to know to connect a Fibre+ Gateway 2.0 (XB7) to Shaw Fibre+ Internet services. If you need answers to other common Self Connect questions, our FAQ article has you covered. Before you begin If you are also a... Read more

Equipment Info: Fibre+ Gateway 2.0 (XB7)

Shaw's Fibre+ Gateway 2.0 comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and hardware specifications of the Fibre+ Gateway 2.0. Overv... Read more

Connecting to your home WiFi

If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more

Getting started with BlueCurve Home

BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-connect and set up your WiFi network in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family members'... Read more

How To: Navigate the BlueCurve Home app

Learn how to navigate and use the BlueCurve Home app. Menu navigation BlueCurve Home features are organized into four main sections. You'll find menu navigation control at the bottom of the mobile app. The Notification Center is at the top-left on th... Read more

BlueCurve Home FAQ - Smart home controls

Find answers to frequently asked questions about how your Smart Home devices work with the BlueCurve Home app. Smart Home devices How do I add or link my smart devices in the BlueCurve Home app? Open the BlueCurve Home mobile app, select the Home tab... Read more

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, everyday. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device ... Read more

How To: Set up and activate Shaw Fibre+ WiFi Pods

This article will tell you how to set up and activate your new Shaw Fibre+ WiFi Pods. Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect questions, our Self Connect FAQ article ha... Read more

How To: Control smart home devices with BlueCurve Home

BlueCurve Home just got smarter with the new Home feature. Home lets you add and control Smart Lights, Plugs, Switches, Door Locks and Thermostats in the BlueCurve Home app—the same convenient place where you control your home WiFi network. All you n... Read more

About: Modem placement and range

Having fast and reliable home Internet is essential. Your experience may vary based on your devices WiFi (wireless) connections & WiFi range depending upon your modem location, house type and size. WiFi relies on wireless radio frequency to send and ... Read more

How to: Change WiFi security for Weak Security

Some devices may show an error while connecting to networks that use an older security standard. Apple iOS 14 may also flag most older WiFi connections (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES) as "Weak Security." You can follow the steps below to log i... Read more

About: Internet Speeds

Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more

How To: Manage WiFi Pods on your home network

Learn how to manage Shaw WiFi Pods on your home network. Pods can be renamed or removed at any time using BlueCurve Home. This can be helpful if you're troubleshooting or relocating a pod to a different spot in your home. How to rename WiFi Pods Open... Read more

Shaw WiFi Pods FAQ

Find frequently asked questions about Shaw WiFi Pods below. What are Shaw WiFi Pods? What are Pods and how do they work? WiFi Pods are WiFi extenders that work with your Fibre+ Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in... Read more

About: Fibre+ WiFi Pods

Shaw Fibre+ WiFi Pods are WiFi extenders that work with your Fibre+ Gateway and BlueCurve Home app. They ensure wall-to-wall WiFi coverage in any home, and are easily activated on your home network using the BlueCurve Home app. Pods are designed to p... Read more

Shaw Speed Test FAQ

Refer to these Frequently Asked Questions and tips below to learn more about internet speeds, running a Shaw speed test, and understanding your results. What is an Internet speed test? A speed test is a measurement of the bandwidth being used by a pa... Read more

How To: Run an Internet Speed Test

Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more

Reach live chat support with the BlueCurve Home app

The BlueCurve Home mobile app allows you to directly connect with a Shaw support agent via live chat. Need help or have a question for us? Just click the question mark in the top right corner and you'll be connected to chat support in seconds. Connec... Read more

How To: Use McAfee Multi Access File Lock

McAfee File Lock is included with Multi Access and allows you to store private files in a secure, personal vault on your PC computer, a shared network drive or on removable media, such as a USB drive, CD or DVD. Files in the vault are not visible and... Read more

How To: Install or Remove McAfee True Key

As a BlueCurve Network Security subscriber, you can easily access and download McAfee True Key from the My Shaw website. This article covers the supported browsers for True Key, and how to install or uninstall it from your devices. Note: Installation... Read more

About: McAfee True Key

McAfee True Key Premium is a password management tool that's included with a subscription to BlueCurve Network Security. With True Key, you are the password, making it easier and safer to unlock your digital world. Forget about the hassle of remember... Read more

How To: Uninstall McAfee Multi Access apps

McAfee Multi Access apps are included with a subscription to BlueCurve Network Security. If you've installed any included McAfee software on your devices and wish to remove it, you can do so at any time. This article provides a walk through on how to... Read more

About: BlueCurve Advanced Security

BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security, and is activated in the BlueCurve Home app. This feature monitors your home network for online threats in real-time, and alerts you of any suspicious activity.... Read more

How To: Install McAfee Multi Access apps

As a BlueCurve Network Security subscriber, you can easily access and download your McAfee Multi Access apps from the My Shaw website. Each device type (Windows, Mac, iOS & Android) comes with a different McAfee security app, and the installation ste... Read more

About: McAfee Multi Access

McAfee Multi Access is a suite of security apps available to BlueCurve Network Security subscribers across Windows, Mac, IOS and Android devices. With protection for 10 devices included, you're assured that all your files and personal data are safe f... Read more

About: Shaw Network Security

Shaw Network Security is an add-on feature that protects your WiFi network and connected devices against all network threats. From computers and mobile phones, to home security cameras and smart thermostats—Shaw Network Security has you covered! This... Read more

BlueCurve Advanced Security FAQ

BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security. This feature monitors your home network for online threats in real-time, and alerts you of any suspicious activity. Find answers below to frequently asked ques... Read more

How To: Use BlueCurve Advanced Security

BlueCurve Advanced Security is enabled when you subscribe to BlueCurve Network Security. To access your Advanced Security features, simply go to the Connect tab in the BlueCurve Home app or web portal. When enabled, Advanced Security will detect and ... Read more

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Stand 10 feet and within line of sight to your modem with a device connected to your WiFi network's 5G band (BlueCurve Gateway customer... Read more

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