Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

344 Articles

Equipment Info: Fibre+ Gateway 3.0 (XB8)

Shaw's Fibre+ Gateway 3.0 comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, available connections and hardware specifications of the Fibre+ G... Read more

Shaw Go WiFi vs. ShawOpen and other SSIDs

Learn about the differences between Shaw Go WiFi, ShawOpen, and the ShawPasspoint technologies. Shaw Go WiFi allows you to stay connected no matter where you are through our WiFi network, and the name of the network may change based on your device, o... Read more

Shaw Webmail Maintenance Tips

Learn how to improve your Shaw email performance and ensure you can continue sending and receiving emails through your Shaw account. Browse these tips for more insight. How to manage my inbox Managing your emails and folders is simple with Shaw Webma... Read more

About: Shaw Webmail Quotas

Learn about Shaw email quotas and how to manage your email. A full mailbox may impact your ability to send or receive emails. Use these tips to troubleshoot. About Shaw Webmail Quotas Shaw webmail has quotas (limits) on the amount of data that can be... Read more

AJAX Update in Shaw Webmail

Shaw HTML Webmail users have been updated from HTML to AJAX to improve performance and usability. Some familiar features may have been moved to a new place or updated with a new option. This document will show you the updated features to help assist ... Read more

About: Legacy modem upgrade program

We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more

How To: Share your WiFi from the BlueCurve Home app

With the Share My WiFi feature in the BlueCurve Home app you can get your houseguests connected to your home WiFi network with ease. Note: Currently this feature is only available on Apple iOS devices. Sharing your WiFi login There are two ways you c... Read more

How To: Check for service outages in BlueCurve Home

You can use the BlueCurve Home app to check for Internet outages your area. Outage notifications can be found in the Overview tab in the app. Checking for outages in the app allows you to save time identifying problems with your connection. What are ... Read more

How To: Connect to Shaw Go WiFi as a Guest

Shaw Go WiFi is now available to everyone, with or without Shaw services. Guests can now register their device for a seven day complimentary trial to the ShawOpen network, with the option to register again after your trial period ends. Looking to con... Read more

How To: Check Internet Health with BlueCurve Home

Internet Health is a troubleshooting feature in BlueCurve Home to test your Internet connection and devices by checking the link speed to your Fibre+ Gateway. You can run a test to check your network status, or see how a device will perform online ac... Read more

How to Remove Dust from Fibre+ Gateway

Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Fibre... Read more

About: Supported apps for Active Time Details

The Active Time Details feature of the BlueCurve Home app shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps that ar... Read more

How to: Connect to ShawPasspoint SSID

The ShawPasspoint network (SSID) allows for easier registration by installing a profile on your Apple device. This allows you to register for Shaw Go WiFi from any location with an Internet connection, without having to be physically near a hotspot. ... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Fibre+ Gateway 2.0 (XB7) and 3.0 (XB8), you can now get gigabit WiFi speeds in your home for simu... Read more

How To: View Active Time Details in BlueCurve Home

Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix WiFi Pods offline

When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more

Equipment Info: Fibre+ Gateway 2.0 (XB7)

Shaw's Fibre+ Gateway 2.0 comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and hardware specifications of the Fibre+ Gateway 2.0. Overv... Read more

Connecting to your home WiFi

If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more

Getting started with BlueCurve Home

BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-connect and set up your WiFi network in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family members'... Read more

How To: Navigate the BlueCurve Home app

Learn how to navigate and use the BlueCurve Home app. Menu navigation BlueCurve Home features are organized into four main sections. You'll find menu navigation control at the bottom of the mobile app. The Notification Center is at the top-left on th... Read more

BlueCurve Home FAQ - Smart home controls

Find answers to frequently asked questions about how your Smart Home devices work with the BlueCurve Home app. Smart Home devices How do I add or link my smart devices in the BlueCurve Home app? Open the BlueCurve Home mobile app, select the Home tab... Read more

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, everyday. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device ... Read more

How To: Set up and activate Shaw Fibre+ WiFi Pods

This article will tell you how to set up and activate your new Shaw Fibre+ WiFi Pods. Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect questions, our Self Connect FAQ article ha... Read more

How To: Control smart home devices with BlueCurve Home

BlueCurve Home just got smarter with the new Home feature. Home lets you add and control Smart Lights, Plugs, Switches, Door Locks and Thermostats in the BlueCurve Home app—the same convenient place where you control your home WiFi network. All you n... Read more

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