Internet Articles

Internet Articles

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Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

334 Articles

About: Supported apps for Active Time Details

The Active Time Details feature of the BlueCurve Home app shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps that ar... Read more

How to: Connect to ShawPassPoint SSID

The ShawPasspoint network (SSID) allows for easier registration by installing a profile on your Apple device. This allows you to register for Shaw Go WiFi from any location with an Internet connection, without having to be physically near a hotspot. ... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Fibre+ Gateway 2.0, you can now get gigabit WiFi speeds in your home for simultaneous streaming o... Read more

How To: View Active Time Details in BlueCurve Home

Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix WiFi Pods offline

When a Shaw WiFi Pod goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a Pod that has gone offline. Reconnect a Fibre+WiFi Pod... Read more

How To: Connect your Fibre+ Gateway 2.0

This article tells you everything you need to know to connect a Fibre+ Gateway 2.0 to Shaw Fibre+ Internet services. If you need answers to other common Self Connect questions, our FAQ article has you covered. Before you begin If you are also activat... Read more

Equipment Info: Fibre+ Gateway 2.0 (XB7)

Shaw's Fibre+ Gateway 2.0 comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and hardware specifications of the Fibre+ Gateway 2.0. Overv... Read more

How To: Connect to your home WiFi

If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more

About: BlueCurve Home

BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family memb... Read more

How To: Navigate the BlueCurve Home app

Learn how to navigate and use BlueCurve Home. Navigating the menu options in BlueCurve Home is similar whether you're using the mobile app or web portal. Menu navigation BlueCurve Home features are organized into four main sections: Overview, Connect... Read more

BlueCurve Home FAQ - Smart home controls

Find answers to frequently asked questions about how your Smart Home devices work with the BlueCurve Home app. Smart Home devices How do I add or link my smart devices in the BlueCurve Home app? Open the BlueCurve Home mobile app, select the Home tab... Read more

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, everyday. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device ... Read more

How To: Set up and activate Shaw WiFi Pods

This article will tell you how to set up and activate your new Shaw WiFi Pods. Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect questions, our Self Connect FAQ article has you c... Read more

How To: Control smart home devices with BlueCurve Home

BlueCurve Home just got smarter with the new Home feature. Home lets you add and control Smart Lights, Plugs, and Thermostats in the BlueCurve Home app—the same convenient place where you control your home WiFi network. All you need is the BlueCurve ... Read more

About: Modem placement and range

Having fast and reliable home Internet is essential. Your experience may vary based on your devices WiFi (wireless) connections & WiFi range depending upon your modem location, house type and size. WiFi relies on wireless radio frequency to send and ... Read more

How to: Change WiFi security for iOS 14 Weak Security

Apple released the iOS 14 update that flags any WiFi Internet connection as "Weak Security" while using older WiFi security settings (WEP, WPA, WPA2 TKIP or WPA2 TKIP+AES). You can follow the steps below to log in to your Shaw modem and secure your W... Read more

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