Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

309 Articles

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Wire your device to the modem with an Ethernet cable, or stand within 10 feet of your modem. Connect your device to your WiFi network's... Read more

Can I change my dynamic IP address?

Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. Changes or maintenance to our network c... Read more

How To: Restart your modem with My Shaw

Having trouble with Internet or TV connectivity? Using My Shaw, you can restart your modem with the tap of a button to fix connectivity issues. Restarting your modem with My Shaw can be done once an hour. Restart your modem using the My Shaw website ... Read more

Shaw Go WiFi Finder App FAQ

Want to know more about how to use the Shaw Go WiFi Finder app? This page includes troubleshooting tips, and answers to frequently asked questions about the app. Troubleshooting and FAQI would like to report a faulty hotspotIf you appear to be connec... Read more

How To: Remove a Shaw Go WiFi device

If you previously registered a device so it could be used with the Shaw Go WiFi network of hotspots, you can deauthorize the device using the My Shaw website (my.shaw.ca) or My Shaw mobile app. Remove a device using the My Shaw website Remove a devic... Read more

How To: Rename a Shaw Go WiFi device

When your register devices so they can be used with the Shaw Go WiFi network of hotspots, you can give each device a unique nickname. You can rename registered devices using the My Shaw website (my.shaw.ca) or the My Shaw mobile app. Rename a device ... Read more

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the macOS an... Read more

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