Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

106 Articles

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the macOS an... Read more

How do I modify my email settings on my Android device?

Need to update your @shaw.ca email settings on an Android device? Go to the home screen and select Email.Tap the Menu button and select the Settings icon.Tap Account Name and then tap Server settings.Make your edits, then click Done. For more detaile... Read more

How do I change my Shaw email password?

Scenario: You cannot log in to your Shaw.ca email address because you have forgotten your password, or you simply want to change your email or Webmail password for security reasons. Quick Answer:Sign into My ShawClick My Services > Internet from the ... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple... Read more

Shaw Internet Troubleshooting FAQ

Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and p... Read more

How To: Use Shaw Internet services with your devices

This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more

Smartphone setup guides 2018

Over 50 smartphones were released in 2018, and though we don't have email setup guides for all them, we do have step-by-step instructions for setting up email on some of the most recent iPhone and Android devices. Smartphones Apple devices: Apple iPh... Read more

How to set up email and WiFi - iPhone 8 and 8 Plus

Setting up an Apple iPhone 8 or 8 Plus? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufa... Read more

How to delete emails in Webmail

Learn how to delete emails from your mailbox in Webmail. For each email address tied to your Shaw Account, Webmail provides 1GB (1,000 MB) of email storage. As you reach this threshold, we send out a notification that you are nearing your quota. In o... Read more

Shaw Email FAQ

Below you'll find answers to commonly asked questions about Shaw email, with links to support pages with more information. Frequently asked questionsWhat is Shaw email?A Shaw email address will have your username followed by @shaw.ca (eg. coolgrandma... Read more

How to set up your Shaw email in Outlook 2016

Learn how to setup your Shaw email account through Outlook 2016 via Exchange/ActiveSync. You can also set up your Shaw email via IMAP, with Outlook 2016. While the preferred setup method for Outlook 2016 is ActiveSync/Exchange, there can be issues - ... Read more

How to set up email on multiple devices

For convenience, you can set up multiple devices — phone, tablet, laptop, and desktop computer — so you can access your Shaw email wherever you go. If that's your plan, there are recommended settings you should use on each device and in each mail add... Read more

What is an Email Server?

When someone sends you an email, it travels to their email server, is routed to Shaw's email server, and lands in your mailbox — where you can access it using any email app (or Shaw Webmail). When you send an email from your email app, it travels tha... Read more

How does Shaw email work?

An email (electronic mail) is a type of message sent from one person to another, using the Internet. They are the modern equivalent of paper letters sent through the postal service, with the advantages of instant delivery and not requiring a stamp. E... Read more

Which email setup method is right for me?

Setting up your Shaw email on a new device? Learn about which email setup method is best for you with this comparison table of email setup protocols. Generally, we suggest users use the IMAP email setup method for setting up their Shaw email accounts... Read more

Shaw Webmail: Frequently asked questions

You can log into Shaw Webmail from the web browser on any device or computer, anywhere in the world. If you set up Shaw email on your own devices or computer, you will be using a mail app created by a 3rd party to read emails in your mailbox on the S... Read more

Shaw Webmail: Preferences

You can use Shaw Webmail to send and receive email from any web browser. With preferences, you can edit your account settings, filters, spam settings, email signature, and notification settings. You can also manage your contacts and calendars, and se... Read more

Webmail is Being Upgraded to Version 8.6

Between September 2016, and March 2017, we completed an upgrade to Shaw Webmail (http://webmail.shaw.ca) to version 8.6. The update included a number of changes to the look and feel of Shaw Webmail as well as to the placement of key features. The upg... Read more

Shaw Webmail: Troubleshooting tips

You can fix Shaw Webmail performance issues with these troubleshooting tips. From password issues to help with switching email apps, refer to the topics below to make managing your email easier. Email Addresses Popup Blockers Recover Emails Loading I... Read more

Email setup: Microsoft Office for Mac Outlook 2016

Are you setting up email in Microsoft’s Outlook 2016 for Mac app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings... Read more

How to Connect To In-Home WiFi

You can connect a computer, phone, tablet, or other wireless device to your home WiFi network. Connect to in-home WiFiOpen your device's WiFi settings.Select your home WiFi network from the list of available networks.Enter your network password. If y... Read more

How to set up Shaw email on a Windows mobile device

Setting up email on your Windows mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Microsoft SupportMicro... Read more

Setup Email in Windows 10 Mail

This page will cover everything you need to know to get your Shaw email setup in the Windows 10 Mail program. Immediately following the quick setup you'll find detailed instructions for the setup of each account type. For more information on differen... Read more

Windows 10 Overview

Learn about Windows 10 with this overview of what's new and what's the same in Microsoft Windows. As with Windows 8, Windows 10 brings some dramatic changes to the Windows environment, but this time it combines elements of Windows 8 with those of pre... Read more

How to protect yourself from email spam

Email spam is a common issue. Learn how to protect yourself from email spam with these resources. Protecting yourself from email spam Q: Who likes getting spam in their email?A: No one! According to data from Statista, email spam messages accounted f... Read more

Troubleshooting common Shaw email issues

Fix common Shaw email issues with these email troubleshooting tips. From email spam bounce back issues to authentication and login issues, this article provides insight into: Email spam and bounce back messagesUnable to login to Shaw email - authenti... Read more

Recent Fraudulent Messages and Phishing Attempts

If you receive one of these phishing scam emails, please do not click the link in the email. It will lead you to a different site, not the one depicted in the message. Fraudulent email messages such as these are typically sent to obtain personal and ... Read more

How to set up email and WiFi - Android Lollipop

Learn how to connect your Android Lollipop device to WiFi as well as how to setup your Shaw email account through an Exchange server. While there are three options for setting up your email on an Android Lollipop device including Exchange, the prefer... Read more

How to set up email and WiFi - HTC M8

If you have an HTC M8 phone and want to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through an ActiveSync (Exchange) server, click on the links below. Click on the links below to be redirected to... Read more

How to set up Shaw email and WiFi on an LG G3

Setting up email on your LG G3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to set up email and WiFi - Motorola Moto X (2014)

Read this guide to learn how to set up your WiFi and email using IMAP or a Microsoft Exchange (ActiveSync) server on your Motorola Moto X (2014) Android phone. For more information on your Motorola Moto X (2014) phone, visit Motorola Moto X Product S... Read more

How to set up email and WiFi - Samsung Galaxy Alpha

If you've got a Samsung Alpha smartphone and want to get it set up to connect to your Shaw Internet and Shaw email account, you can follow the instructions below to get started. While there are three options for setting up your email on a Samsung Alp... Read more

Issues using Mac Mail on OS X Yosemite

We are currently aware that customers using Shaw.ca email configured in Apple Mail on the release of the new Mac operating system, OS X Yosemite, may be experiencing difficulties with sending and receiving emails. If you have upgraded to OS X Yosemit... Read more

Troubleshooting email attachment issues in Windows 8

Issue: Unable to send or open email attachments in Windows 8As the Windows 8 Mail Exchange Servers are not able to open attachments, a possible workaround can be linking the Outlook Server to Shaw Webmail. In order to do this, you will need to create... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S5

Setting up email on a Samsung Galaxy S5? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How to set up email forwarding in Shaw Webmail

Learn how to set up email forwarding with your Shaw Webmail account. Email forwarding automatically sends emails received at one address to another address. This can be useful if you have multiple email addresses but would like to receive everything ... Read more

How to set up email and WiFi - Samsung ATIV S

Learn how to connect your Samsung ATIV S Windows 8 phone to WiFi as well as how to setup your Shaw email account through an exchange server. While ActiveSync (Exchange) is the preferred email setup method, you can also use IMAP or POP. See the follow... Read more

Webmail - Internet Explorer 11 Issues

If you need to troubleshoot Internet Explorer 11 issues try these tips. Previously, some customers accessing Webmail through the Internet Explorer 11 browser experienced issues when trying to navigate and browse the service. This was because, at the ... Read more

How to set up email and WiFi - Nokia 1020

Connect to WiFi and email via IMAP or Exchange (ActiveSync) on your new Nokia Lumia 1020 Windows 8 phone. IMAP is the preferred and recommended email setup method, but you can also use Exchange or POP servers to set up your email. For support on your... Read more

How to set up Shaw email and WiFi on an LG G2

Setting up email on your LG G2? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to set up email and WiFi - Motorola Moto X

Read this guide to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola Moto X Android phone in a few easy steps. IMAP is the preferred email setup method. For more details on your Motorola Moto X phone, visit Mot... Read more

How to set up email and WiFi - Google Nexus 5

Learn how to connect to WiFi on your Google Nexus 5 Android phone and set up your Shaw email account through IMAP or an Exchange server. We recommend that you use IMAP as it is the preferred email setup method for your Shaw email. For more informatio... Read more

How to set up Shaw email and WiFi on a Samsung Note 3

Setting up email on a Samsung Galaxy Note 3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your devi... Read more

How to set up email and WiFi - Sony Xperia Z1

Setting up email on your Sony Xperia Z1? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Sony SupportRecommended server settings Visit Sony SupportAs the device manufact... Read more

How to set up email and WiFi - HTC One

Continue reading to learn how to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through a Microsoft Exchange server, on your HTC One phone. For additional information on your HTC One phone, see HTC ... Read more

How do I set up email in Windows Live Mail?

Are you setting up email in Microsoft’s Windows Live email app? You’ll find everything you need in the steps below. You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. ... Read more

How to delete a Shaw email address through My Shaw

Have a Shaw email address you no longer want? You can delete email addresses using My Shaw. Before you scroll down, log in the Shaw.ca website or download the My Shaw app for your mobile device. Delete an email address on the Shaw websiteDelete an em... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S4

Setting up email on a Samsung Galaxy S4? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How To: Recover deleted emails in Shaw Webmail

Learn how to recover deleted emails in Shaw Webmail. Having second thoughts about deleting emails? Good news! If you delete an email in Webmail you can recover it through the recover deleted email function. The deleted email goes into your Trash fold... Read more

How to Report Spam and Adjust the Webmail Spam Filter

Spam can clutter your inbox — but it doesn't have to. If you're receiving a lot of spam email, you can try adjusting your spam filtering settings in Shaw Webmail. Adjust spam filter settingsGo to https://webmail.shaw.ca Log in using your email and pa... Read more

How to set up email and WiFi - Samsung Note II

Learn how to connect your Samsung Note II phone to WiFi as well as how to setup your Shaw email account through IMAP or an Exchange server. For more information, see Samsung Note II Product Support. For more information on the differences between IMA... Read more

How to set up email and WiFi - Google Nexus 7 / 10

Read this guide to connect to WiFi and set up your Shaw email account using IMAP or through an Exchange server on your Google Nexus 7 or 10 Android tablet. Although IMAP is the email setup method we recommend, it is also possible to set up your email... Read more

How to set up email in Outlook 2013

Are you setting up email in Microsoft’s Outlook 2013 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more

How to set up Shaw email and WiFi on a BlackBerry 10

Setting up email on your BlackBerry 10? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBerry ... Read more

How to set up Shaw email with Mozilla Thunderbird

Are you setting up email in the Mozilla Thunderbird app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Mozilla SupportRecommended server settings Visit Mozi... Read more

Before you set up your mobile device...

Use these tips to assist in the setup of your Shaw email on your new mobile device. This document will explain what to do before you setup your mobile device (iPhone, iPad, Android, Windows P8/RT or BlackBerry) with Shaw email, and why your device ma... Read more

Email and Wireless Guide - Blackberry mobile devices

Setting up email or WiFi on your BlackBerry mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry... Read more

How to set up Microsoft Office for Mac 2011

Microsoft Office for Mac 2011 offers an Apple-compatible version of Outlook 2011. Follow the instructions below to configure Office for Mac 2011 (Outlook for Mac 2011) to work with your Shaw.ca email account.Note: While we have provided the following... Read more

How to set up Shaw email or WiFi on an Indigo Kobo

Setting up email on your Kobo eReader? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Kobo SupportRecommended server settings Visit Kobo SupportKobo offers the most up-... Read more

How To: Setup Shaw email and WiFi on Android Tablets

Setting up email and WiFi on an Android tablet? We can point you in the right direction. Your tablet’s manufacturer will have the most up-to-date support information for the Android tablet you have. Android tablet support websitesRecommended server s... Read more

How to set up email and WiFi - Apple iPad

Configure WiFi and email settings on your Apple iPad This guide will explain how to connect your Apple iPad to a wireless (WiFi) connection and also demonstrate how to setup your Shaw email account through an Exchange server. This article provides in... Read more

How to set up email and WiFi - HTC One X

Find out how to set up WiFi and your Shaw.ca email account using IMAP or Microsoft Exchange on your HTC One X phone. Although IMAP is the recommended email setup method, you can also set up your email using POP or Microsoft Exchange. For additional i... Read more

How to set up email and WiFi - Nokia Lumia 920

This guide will help you if you just got a Nokia Lumia 920 Windows 8 phone and would like to connect to WiFi and email via IMAP or Exchange (ActiveSync). IMAP is the preferred and recommended email setup method, but you can also set up your email usi... Read more

How to set up email and WiFi - Google Nexus 4

This guide will explain how to connect your Google Nexus 4 Android phone to WiFi and demonstrate how to setup your Shaw email account through an Exchange server. While Exchange (ActiveSync) is the preferred email setup method, you can also use IMAP o... Read more

How to set up email and WiFi - Motorola Atrix HD

This guide will explain how to set up your wireless connection (WiFi) and email on your Motorola Atrix HD Android phone using IMAP or an Exchange server. For more information, visit Motorola Atrix HD Support. Click on the links below to be redirected... Read more

How to set up email and WiFi - LG Optimus G

Learn how to set up your Shaw email on your LG Optimus G phone. This guide will explain how to connect your LG Optimus G Android phone to WiFi and also demonstrate how to set up your Shaw email account through IMAP or an exchange server. Click on any... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S3

Setting up email on a Samsung Galaxy S3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How to set up email and WiFi - Samsung Galaxy Nexus

This guide will explain how to connect your Samsung Galaxy Nexus phone to WiFi and also provides instructions on how to set up your Shaw email account through IMAP or an Exchange server. For more information on IMAP and POP, please see the following ... Read more

Email setup and wireless guide - Apple iPhone

Do you have an Apple iPhone? You’re in the right place. It’s easy to set up and access your Shaw email on your iPhone. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Vi... Read more

Shaw Webmail: Contacts

Webmail includes contact lists to help you manage your contacts' email addresses. Below, you can learn how to create, edit, delete, and manage your contacts. How to view your contactsHow to add a contactHow to edit a contactHow to delete a contactHow... Read more

How to set up email in Windows 8 Mail

Setting up email in Microsoft’s Windows 8 email app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Micros... Read more

Shaw Easy Switch Email Transfer Program

Interested in moving your current email and contacts to Shaw? The Shaw Email Transfer program allows you to copy your saved emails and contacts from your current email address to your Shaw Webmail account. Who can use Shaw email transfer?Set up Shaw ... Read more

How to set up email in Outlook 2010

Are you setting up email in Microsoft’s Outlook 2010 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more

How to set up Shaw email on a BlackBerry device (BBOS)

Setting up email on your BlackBerry device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBe... Read more

How To: Use Shaw Webmail on your mobile device

Shaw Webmail is a convenient way to access your Shaw email accounts on any mobile device. To read, send, and manage your email, all you need is a secure internet connection and a mobile web browser. Access webmail on your mobile deviceCompose a new m... Read more

How To: Change your Shaw email password

If you forgot your email password, or you just want to change it for security reasons, you can set a new password using the My Shaw website or the My Shaw app. How to change your Shaw email/Webmail passwordYour new password must be 8 to 64 characters... Read more

Shaw Webmail: Calendar

Shaw Webmail has a calendar you can use to set reminders and create events. You can create multiple calendars to keep your activities organized (eg. work vs. home), and you can tag your calendar events to find them using the built-in search feature. ... Read more

How to use Tags in Webmail

Tags can help you keep your Webmail organized. You can create tags and apply them to emails, contacts, and events. Tagging lets you filter your inbox, contact list, and calendar to display only items with a specific tag. How to create a new tagHow to... Read more

How to identify phishing or scam emails

Phishing is a technique that uses fraudulent websites and falsified emails to trick you into providing personal information like account usernames, account numbers, passwords, and credit card information. In recent years, phishing scams have become m... Read more

How to report email spam by sending email headers

The quickest way to report spam to Shaw is through Webmail, but you can also forward spam to Shaw from a 3rd party email app. Report spam using Shaw WebmailReport spam using 3rd party email apps Report spam using Shaw WebmailWhen you use this method ... Read more

How To: Create and set up Shaw email

This page will point you to instructions on how to set up your Shaw email address on mobile devices and in popular email apps. You can have up to 10 email addresses as part of your Shaw account. Before you startCreate a Shaw email addressSet up email... Read more

How to setup email on an Android device

Setting up email on an Android device? We can point you in the right direction. Your Android device’s manufacturer will have the most up-to-date support information for whichever model of Android phone or tablet you are setting up. Quick answer Andro... Read more

How to set up Shaw email using Outlook Express 6

There are two options exist for setting up Outlook Express 6 to send and receive emails from your Shaw email account. This article provides insight into the two email configuration options available for Outlook Express 6: Configuration 1: Outlook for... Read more

Understanding Shaw Webmail

If you use a shared or public computer or need easy access to email while you're travelling, you might make good use of Shaw Webmail. You can use it to send and receive email from any web browser. FeaturesSetupSettings and limitsTroubleshootingMobile... Read more

Email server settings: POP and IMAP

Email servers send and receive your email, making sure that everything gets where it's going. If you want to set up your Shaw email on a computer, mobile device, or email app, you'll need to know Shaw's email server settings. POP3 vs. IMAPPOP3 Incomi... Read more

How to set up Shaw email using Outlook 2007

Are you setting up email in Microsoft’s Outlook 2007 app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit M... Read more

Email Client: Send/Receive Troubleshooting

Sometimes things can go wrong as emails travel server to server, and are read on devices running different email apps and operating systems. There are some simple solutions to try first, but if those don't solve the issue you should double-check that... Read more

How to set up email on Windows Mail

Are you setting up email in Microsoft’s Windows email app? You’ll find everything you need in the steps below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit ... Read more

How to set up email in Apple macOS Mail

Setting up your Shaw email on your Mac Computer This page provides everything you need to get your Shaw email setup using Apple macOS Mail. All of the required Settings are below, followed by a detailed walk-through under Instructions. For more infor... Read more

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