Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

57 Articles

Internet device guides

Need help with how to use your modem or other home internet equipment? We have step-by-step interactive guides for modems, WiFi pods, the Ignite HomeConnect app and more. You'll be able to find the right Ignite WiFi Gateway or Ignite WiFi Pods model ... Read more

Equipment Info: Ignite WiFi Gateway (Gen 3) modem (XB8)

Our Ignite WiFi Gateway (Gen 3) modem (formerly known as Fibre+ Gateway 3.0 (XB8)) comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, availabl... Read more

About: WiFi Satisfaction Guarantee

WiFi is the heartbeat of the modern home. That's why we are committed to providing Ignite Internet customers with a fast, reliable, and secure WiFi connection. Whether you’re working or completing schoolwork from home, or just trying to kick back and... Read more

Share your WiFi from the Ignite HomeConnect App

With the Share My WiFi feature in the Ignite HomeConnect App you can get your houseguests connected to your home WiFi network with ease. Sharing your WiFi login There are two ways you can share your WiFi connection through the Ignite HomeConnect App.... Read more

How to check for service outages in Ignite HomeConnect

You can use the Ignite HomeConnect app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage n... Read more

About: Supported apps for Active Time Details

The Active Time Details feature of the Ignite HomeConnect App shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps tha... Read more

How To: View Active Time Details in Ignite HomeConnect

Active Time Details is a feature included with Ignite HomeConnect that provides insight into which apps and websites are being used most by a Ignite HomeConnect profile. Once activated in a profile, the profile will display how long certain apps and ... Read more

Equipment Info: Ignite WiFi Gateway (Gen 2) modem (XB7)

Our Ignite WiFi Gateway (Gen 2) modem (formerly known as Fibre+ Gateway 2.0 (XB7)) comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and... Read more

Getting started with the Ignite HomeConnect app

The Ignite HomeConnect (formerly known as Shaw Home) app lets you easily manage and protect your home WiFi and connected devices right from your smartphone from anywhere, at any time. You can install your gateway modem and set up your home WiFi netwo... Read more

How to navigate the Ignite HomeConnect app

Learn how to navigate and use the Ignite HomeConnect app (formerly known as the Shaw Home app). Menu navigation The Ignite HomeConnect app's features are organized into four main sections. You'll find menu navigation tabs at the bottom of the mobile ... Read more

Ignite HomeConnect FAQ - Smart home controls

Find answers to frequently asked questions about how your Smart Home devices work with the Ignite HomeConnect App. Smart Home devices How do I add or link my smart devices in the Ignite HomeConnect App?Open the Ignite HomeConnect App, select the Home... Read more

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

How To: Set up and activate Ignite WiFi Pods

This article will tell you how to set up and activate your new Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods). Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect qu... Read more

Control smart home devices with Ignite HomeConnect

Ignite HomeConnect just got smarter with controls for popular smart lighting, plugs, thermostats and door locks—all in the same convenient app where you manage and protect your home WiFi network and connected devices. All you need is the Ignite HomeC... Read more

How To: Manage Ignite WiFi Pods on your home network

Learn how to manage Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods) on your home network. Pods can be renamed or removed at any time using the Ignite HomeConnect App (formerly known as BlueCurve Home App). This can be helpful if you're ... Read more

Ignite WiFi Pods FAQ

Find frequently asked questions about Ignite WiFi Pods (Gen 1 and 2) (formerly known as Shaw WiFi Pods) below. What are Ignite WiFi Pods? What are Pods and how do they work? WiFi Pods are WiFi extenders that work with your Ignite WiFi Gateway (former... Read more

About: Ignite WiFi Pods

Ignite WiFi Pods (formerly known as Fibre+ WiFi Pods) are WiFi extenders that work with your Ignite WiFi Gateway (formerly known as Fibre+ Gateway) and Ignite HomeConnect App (formerly known as BlueCurve Home App). They ensure wall-to-wall WiFi cover... Read more

Reach live chat support with the Ignite HomeConnect App

The Ignite HomeConnect App (formerly known as BlueCurve Home App) allows you to directly connect with a Shaw support agent via live chat. Need help or have a question for us? Just click the question mark in the top right corner and you'll be connecte... Read more

About: McAfee True Key

Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access and True Key. If you're already subscribed, you may continue to use McAfee True Key. Visit Shaw Network Security and McAfee offerin... Read more

About: Advanced Security

Advanced Security is included with a subscription to any Ignite Internet bundle, and can be activated in the Ignite HomeConnect app (formerly known as the BlueCurve Home app). This feature monitors your home network for online threats in real-time an... Read more

How To: Install McAfee Multi Access Apps

Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more

About: McAfee Multi Access

As of June 20, 2024, McAfee products obtained through Shaw such as McAfee Internet Security and McAfee Multi-Access (e.g. McAfee Total Protection, McAfee Mobile Security) will no longer be active on your device(s). You will still have access to Advan... Read more

About: Shaw Network Security

Shaw Network Security was an add-on feature for protecting your WiFi network and connected devices against all network threats. It is no longer offered, though Advanced Security continues to be available through the Ignite HomeConnect app. Shaw Netwo... Read more

Advanced Security FAQ

Advanced Security is included with a subscription to Ignite Internet. This feature monitors your home network for online threats in real-time and alerts you of any suspicious activity. Find answers below to frequently asked questions about Advanced S... Read more

How To: Use Advanced Security

Advanced Security monitors your home network for online threats in real-time and alerts you of any suspicious activity. To access your Advanced Security features, go to the Home tab in the Ignite HomeConnect app and select Advanced Security. When ena... Read more

Ignite HomeConnect FAQ - Downtime Scheduler

Need to pause Internet access in your home? Use our frequently asked questions to learn about how the downtime scheduler feature works in Ignite HomeConnect. Downtime scheduler FAQ What is the downtime scheduler and how does it work?Downtime schedule... Read more

How To: Set a downtime schedule with Ignite HomeConnect

With the downtime scheduler in Ignite HomeConnect, you can automatically pause Internet access on a schedule that works for your home. Set a schedule for bedtime, homework, dinner, or anytime you want. Up to four schedules can be set per day of the w... Read more