Shaw Support: Internet Troubleshooting

Internet device guides

Need help with how to use your modem or other home internet equipment? We have step-by-step interactive guides for modems, WiFi pods, the Ignite HomeConnect app and more. You'll be able to find the right Ignite WiFi Gateway or Ignite WiFi Pods model ... Read more

Equipment Info: Ignite WiFi Gateway (Gen 3) modem (XB8)

Our Ignite WiFi Gateway (Gen 3) modem (formerly known as Fibre+ Gateway 3.0 (XB8)) comes with WiFi 6E and Tri-Band technology. Get 3x more bandwidth for less congestion, lower latency, and faster speeds. This article covers the key features, availabl... Read more

About: WiFi Satisfaction Guarantee

WiFi is the heartbeat of the modern home. That's why we are committed to providing Ignite Internet customers with a fast, reliable, and secure WiFi connection. Whether you’re working or completing schoolwork from home, or just trying to kick back and... Read more

Share your WiFi from the Ignite HomeConnect App

With the Share My WiFi feature in the Ignite HomeConnect App you can get your houseguests connected to your home WiFi network with ease. Sharing your WiFi login There are two ways you can share your WiFi connection through the Ignite HomeConnect App.... Read more

How to check for service outages in Ignite HomeConnect

You can use the Ignite HomeConnect app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection. What are outage n... Read more

How to check internet speed and WiFi with Ignite HomeConnect

The Internet Health Check tool is a troubleshooting feature in the Ignite HomeConnect app (formerly BlueCurve Home) to test your internet speed and WiFi connections whenever you choose. Use this tool if you're experiencing an issue or simply want to ... Read more

About: Supported apps for Active Time Details

The Active Time Details feature of the Ignite HomeConnect App shows you how much time devices associated with user created profiles have spent on specific apps. This page provides a list of the most popular supported apps and their category. Apps tha... Read more

Connecting 2.4 GHz Devices without Disabling Band Steering

Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more

How To: View Active Time Details in Ignite HomeConnect

Active Time Details is a feature included with Ignite HomeConnect that provides insight into which apps and websites are being used most by a Ignite HomeConnect profile. Once activated in a profile, the profile will display how long certain apps and ... Read more

Equipment Info: Ignite WiFi Gateway (Gen 2) modem (XB7)

Our Ignite WiFi Gateway (Gen 2) modem (formerly known as Fibre+ Gateway 2.0 (XB7)) comes with the latest WiFi technology and features, including support for WiFi 6 and 2.5 Gbps Ethernet. This article covers the key features, available connections and... Read more

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