Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

71 Articles

How To: Connect to your home WiFi

If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more

About: BlueCurve Home

BlueCurve Home is a digital dashboard to manage your home WiFi network and connected home. You can self-install and set up your WiFi environment in minutes, find your WiFi password, know who's online, and troubleshoot issues. Plus, manage family memb... Read more

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the macOS an... Read more

Shaw Internet Troubleshooting FAQ

Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Frequently Asked Questions My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your Inter... Read more

How To: Use Shaw Internet services with your devices

This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more

Third-party support FAQ

This article covers some of the most commonly asked questions about third-party support. While Shaw is committed to providing the best service to our customers, we no longer can provide support for non-Shaw related issues. Note: Information about pro... Read more

Smartphone setup guides 2018

Over 50 smartphones were released in 2018, and though we don't have email setup guides for all them, we do have step-by-step instructions for setting up email on some of the most recent iPhone and Android devices. Smartphones Apple devices: Apple iPh... Read more

How to set up email and WiFi - Google Pixel 2

Learn how to set up your Shaw email on your Google Pixel 2. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google Pixel to ... Read more

How to set up email and WiFi - Google Pixel

Learn how to set up your Shaw email on your Google Pixel smartphone. There are three options for setting up your Shaw email account on your Android device — POP/SMTP, ActiveSync (Exchange) and IMAP. This guide will explain how to connect your Google ... Read more

How to set up Shaw email and WiFi on an Apple iPhone X

Setting up an Apple iPhone X? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufacturer, Ap... Read more

How to set up email and WiFi - iPhone 8 and 8 Plus

Setting up an Apple iPhone 8 or 8 Plus? You’ll find everything you need below. If you haven’t already created a Shaw email address, learn how before continuing. Visit Apple SupportRecommended server settings Visit Apple SupportAs your device’s manufa... Read more

How to connect Amazon Fire TV Stick to WiFi

Learn how to connect your Amazon Fire TV Stick media streaming device to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Fire TV Stick to in-home WiFi Did You Know? This article applies to the Amazon Fire TV Stick... Read more

How to connect Amazon Echo to WiFi

Learn how to connect your Amazon Echo digital assistant to your Shaw in-home WiFi. This article will provide insight into:How to connect Amazon Echo to in-home WiFi Did You Know? This article applies to Amazon Echo, Dot, Spot, and Show, but should al... Read more

About: Shaw Hotspot

Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to meet the growing data needs of our customers. As... Read more

How to set up email on Samsung Galaxy S8 and S8+

Learn how to set up your email on your Samsung Galaxy S8 or S8+ with these tips. If you've got a new Samsung Galaxy S8 smartphone and want to get it set up to connect to your Shaw email account, you can follow the instructions below to get started. N... Read more

How To: Connect to WiFi with an Apple device

If you have an Apple device and would like to connect to WiFi at home, or by using a Shaw Go WiFi hotspot, follow the instructions below. Connecting to in-home WiFi To connect your device to your home WiFi: Open your device's WiFi settings. Select yo... Read more

How To: Connect to Shaw WiFi with an Android device

If you have an Android device and would like to connect to WiFi at home, or by using a Shaw Go WiFi hotspot, follow the instructions below. Connecting to in-home WiFi To connect your Android device to your home WiFi: Open your device's WiFi settings.... Read more

Connecting your Android Wear Smartwatch to WiFi

Learn how to connect your Android Wear 2.0 smartwatch to your Shaw in-home WiFi network. How to connect Android Wear to in-home WiFi Follow the steps below to connect your Android Wear Smartwatch to WiFi. Tap your screen to wake your watch up. Swipe ... Read more

How to set up Shaw email on a Windows mobile device

Setting up email on your Windows mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Microsoft SupportRecommended server settings Visit Microsoft SupportMicro... Read more

How to set up email and WiFi - Android Lollipop

Learn how to connect your Android Lollipop device to WiFi as well as how to setup your Shaw email account through an Exchange server. While there are three options for setting up your email on an Android Lollipop device including Exchange, the prefer... Read more

How to set up email and WiFi - HTC M8

If you have an HTC M8 phone and want to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through an ActiveSync (Exchange) server, click on the links below. Click on the links below to be redirected to... Read more

How to set up Shaw email and WiFi on an LG G3

Setting up email on your LG G3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to connect to WiFi - Google Chromebook

This guide will walk you through how to connect to a WiFi (wireless) network on your new Google Chromebook. Follow a few easy steps to set up your WiFi connection and get the most out of your Chromebook. For additional support, visit the Chromebook H... Read more

How to set up email and WiFi - Motorola Moto X (2014)

Read this guide to learn how to set up your WiFi and email using IMAP or a Microsoft Exchange (ActiveSync) server on your Motorola Moto X (2014) Android phone. For more information on your Motorola Moto X (2014) phone, visit Motorola Moto X Product S... Read more

How to set up email and WiFi - Samsung Galaxy Alpha

If you've got a Samsung Alpha smartphone and want to get it set up to connect to your Shaw Internet and Shaw email account, you can follow the instructions below to get started. While there are three options for setting up your email on a Samsung Alp... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S5

Setting up email on a Samsung Galaxy S5? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How to set up email and WiFi - Samsung ATIV S

Learn how to connect your Samsung ATIV S Windows 8 phone to WiFi as well as how to setup your Shaw email account through an exchange server. While ActiveSync (Exchange) is the preferred email setup method, you can also use IMAP or POP. See the follow... Read more

How to set up email and WiFi - Nokia 1020

Connect to WiFi and email via IMAP or Exchange (ActiveSync) on your new Nokia Lumia 1020 Windows 8 phone. IMAP is the preferred and recommended email setup method, but you can also use Exchange or POP servers to set up your email. For support on your... Read more

How to set up Shaw email and WiFi on an LG G2

Setting up email on your LG G2? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit LG SupportRecommended server settings Visit LG SupportLG offers the most up-to-date suppo... Read more

How to set up email and WiFi - Motorola Moto X

Read this guide to set up your WiFi and email using IMAP or an Exchange (ActiveSync) server on your Motorola Moto X Android phone in a few easy steps. IMAP is the preferred email setup method. For more details on your Motorola Moto X phone, visit Mot... Read more

How to set up email and WiFi - Google Nexus 5

Learn how to connect to WiFi on your Google Nexus 5 Android phone and set up your Shaw email account through IMAP or an Exchange server. We recommend that you use IMAP as it is the preferred email setup method for your Shaw email. For more informatio... Read more

How to set up Shaw email and WiFi on a Samsung Note 3

Setting up email on a Samsung Galaxy Note 3? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your devi... Read more

How to set up email and WiFi - Sony Xperia Z1

Setting up email on your Sony Xperia Z1? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Sony SupportRecommended server settings Visit Sony SupportAs the device manufact... Read more

How to set up email and WiFi - HTC One

Continue reading to learn how to set up WiFi and your Shaw.ca email account via IMAP which is the recommended email setup method or through a Microsoft Exchange server, on your HTC One phone. For additional information on your HTC One phone, see HTC ... Read more

How to set up Shaw email and WiFi on a Samsung Galaxy S4

Setting up email on a Samsung Galaxy S4? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Samsung SupportRecommended server settings Visit Samsung SupportAs your device’s... Read more

How to set up email and WiFi - Samsung Note II

Learn how to connect your Samsung Note II phone to WiFi as well as how to setup your Shaw email account through IMAP or an Exchange server. For more information, see Samsung Note II Product Support. For more information on the differences between IMA... Read more

How to set up email and WiFi - Google Nexus 7 / 10

Read this guide to connect to WiFi and set up your Shaw email account using IMAP or through an Exchange server on your Google Nexus 7 or 10 Android tablet. Although IMAP is the email setup method we recommend, it is also possible to set up your email... Read more

How to set up Shaw email and WiFi on a BlackBerry 10

Setting up email on your BlackBerry 10? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry SupportRecommended server settings Visit BlackBerry SupportBlackBerry ... Read more

About: Mobile apps for Shaw content

Shaw offers a suite of official Shaw apps to enrich your services. Some channels in your Television subscriptions also offer a companion app with access to your favourite TV shows, series, and movies to watch on-the-go. See below for more information... Read more

Before you set up your mobile device...

Use these tips to assist in the setup of your Shaw email on your new mobile device. This document will explain what to do before you set up your mobile device (iPhone, iPad, Android, Outlook etc) with Shaw email, and why your device may not be sendin... Read more

Email and Wireless Guide - Blackberry mobile devices

Setting up email or WiFi on your BlackBerry mobile device? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit BlackBerry Support Recommended server settings Visit BlackBerr... Read more

How to set up Shaw email or WiFi on an Indigo Kobo

Setting up email on your Kobo eReader? We can point you in the right direction. If you haven’t already created a Shaw email address, learn how before continuing. Visit Kobo SupportRecommended server settings Visit Kobo SupportKobo offers the most up-... Read more

Amazon Kindle WiFi Setup and Wireless Guide

Learn how to connect your Amazon Kindle to WiFi. Amazon Kindle devices offer the ability to connect to your home wireless network to sync books or browse the internet. Please see the following directions for assistance in enabling your Kindle's wirel... Read more

How To: Setup Shaw email and WiFi on Android Tablets

Setting up email and WiFi on an Android tablet? We can point you in the right direction. Your tablet’s manufacturer will have the most up-to-date support information for the Android tablet you have. Android tablet support websitesRecommended server s... Read more

How to set up email and WiFi - Apple iPad

Configure WiFi and email settings on your Apple iPad This guide will explain how to connect your Apple iPad to a wireless (WiFi) connection and also demonstrate how to setup your Shaw email account through an Exchange server. This article provides in... Read more

Smart Phone Guides

For access to our latest Smartphone guides on how to set up email and connect to WiFi on your mobile phone, please see our article on Smartphone Guides 2018. Apple iPhone 4, 4S, 5SSamsung Galaxy SIIILG Google Nexus 4LG Optimus GHTC One XNokia Lumia 9... Read more

How to set up email and WiFi - HTC One X

Find out how to set up WiFi and your Shaw.ca email account using IMAP or Microsoft Exchange on your HTC One X phone. Although IMAP is the recommended email setup method, you can also set up your email using POP or Microsoft Exchange. For additional i... Read more

How to set up email and WiFi - Nokia Lumia 920

This guide will help you if you just got a Nokia Lumia 920 Windows 8 phone and would like to connect to WiFi and email via IMAP or Exchange (ActiveSync). IMAP is the preferred and recommended email setup method, but you can also set up your email usi... Read more

How to set up email and WiFi - Google Nexus 4

This guide will explain how to connect your Google Nexus 4 Android phone to WiFi and demonstrate how to setup your Shaw email account through an Exchange server. While Exchange (ActiveSync) is the preferred email setup method, you can also use IMAP o... Read more

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