Shaw Support: Internet Troubleshooting

Official Shaw Apps

Improve your experience with us by downloading our Apps. Here is a look at our legacy Shaw apps that can be used to enhance your services. Official Shaw Apps Whether you are looking to access your bill or looking to manage your home WiFi, you can use... Read more

Connecting to your home WiFi

If you have a computer, phone, tablet, or other wireless devices you want to connect to your home WiFi network, follow the instructions below. Remember that all of the devices you connect to home WiFi will be sharing the same Internet connection. Con... Read more

Getting started with the Ignite HomeConnect app

The Ignite HomeConnect (formerly known as Shaw Home) app lets you easily manage and protect your home WiFi and connected devices right from your smartphone from anywhere, at any time. You can install your gateway modem and set up your home WiFi netwo... Read more

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

How To: Use Shaw Internet services with Google products

This article provides resources for setting up email or connecting to WiFi on Google devices, Google products, and Android devices. You can also set up Shaw email and connect to WiFi on Pixel phones, Pixelbook and Chromebook computers, Google Home de... Read more

How To: Use Shaw Internet services with Apple products

This article provides resources for setting up and troubleshooting Shaw Internet services on Apple products like iPhones, iPads, and Macs. You can also set up your Shaw email and connect to WiFi on Apple Watches, Apple TV, and devices running the mac... Read more

How To: Use Shaw Internet services with Microsoft products

This article provides resources for setting up and troubleshooting Shaw Internet services on Microsoft products like Windows PCs and Xbox. You can also set up Shaw email and connect to WiFi on Surface Pro, Surface Book, and any computer running the W... Read more

Quick Answer: Modifying my email settings on my Android device

Follow these steps if you need to update your @shaw.ca email settings on an Android device: Solution Go to the home screen on your Android device and select Email. Tap the Menu button and select the Settings icon. Tap Account Name and then tap Server... Read more

Internet troubleshooting FAQs

Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. General internet FAQs My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your internet s... Read more

How To: Use Shaw Internet services with your devices

This article will help you set up and troubleshoot email and WiFi on devices like phones, computers, gaming consoles, TVs, and accessories. You'll find links to more detailed articles for Shaw devices, and links to external websites for devices sold ... Read more

Internet Articles