Shaw Support: Internet Troubleshooting

Internet device guides

Need help with how to use your modem or other home internet equipment? We have step-by-step interactive guides for modems, WiFi pods, the Rogers Xfinity app and more. You'll be able to find the right Rogers Xfinity Gateway or Rogers Xfinity WiFi Boos... Read more

About: Legacy modem upgrade program

We're committed to keeping you connected with the best possible WiFi experience which means we’re always improving our network. As we are in the process of making network upgrades, this means that some modems will soon come to their end of life and n... Read more

About: WiFi Satisfaction Guarantee

WiFi is the heartbeat of the modern home. That's why we are committed to providing Rogers Xfinity Internet customers with a fast, reliable, and secure WiFi connection. Whether you’re working or completing schoolwork from home, or just trying to kick ... Read more

Share your WiFi from the Rogers Xfinity app

With the Share My WiFi feature in the Rogers Xfinity app you can get your houseguests connected to your home WiFi network with ease. Sharing your WiFi login There are two ways you can share your WiFi connection through the Rogers Xfinity app. The fir... Read more

How to check internet speed and WiFi with Rogers Xfinity app

The Internet Health Check tool is a troubleshooting feature in the Rogers Xfinity app (formerly BlueCurve Home) to test your internet speed and WiFi connections whenever you choose. Use this tool if you're experiencing an issue or simply want to opti... Read more

How to Remove Dust from Rogers Xfinity Gateway

Persistent high temperatures can be very damaging to electronics. If temperatures reach a certain threshold, internal components can be damaged, and shorten the lifespan of your Gateway. You should periodically inspect and remove dust from your Roger... Read more

Connecting 2.4 GHz Devices without Disabling Band Steering

Many devices that are single band 2.4 GHz capable only, such as certain printers, home security, cameras, Internet of Things (IoT) devices will not connect to a network that is using band steering because of compatibility limitations. Learn how to co... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Ignite WiFi Gateway (Gen 2 and Gen 3), you can now get gigabit WiFi speeds in your home for simul... Read more

How To: View Active Time Details in Rogers Xfinity

Active Time Details is a feature included with Rogers Xfinity that provides insight into which apps and websites are being used most by a Rogers Xfinity profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Troubleshooting: Fix Rogers Xfinity WiFi Boost Pods

When an Rogers Xfinity WiFi Boost Pods (formerly known as Fibre+ WiFi Pod) goes offline, it can create gaps or dead spots in your home WiFi network. Follow the steps below to bring your Pods back online. This article will teach you how to reconnect a... Read more

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