Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

29 Articles

How To: View Active Time Details in Rogers Xfinity

Active Time Details is a feature included with Rogers Xfinity that provides insight into which apps and websites are being used most by a Rogers Xfinity profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

Control smart home devices with Rogers Xfinity

Rogers Xfinity just got smarter with controls for popular smart lighting, plugs, thermostats and door locks—all in the same convenient app where you manage and protect your home WiFi network and connected devices. All you need is the Rogers Xfinity a... Read more

How To: Use McAfee Multi Access File Lock

Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more

How To: Install or Remove McAfee True Key

Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more

How To: Uninstall McAfee Multi Access Apps

We’re dedicated to bringing the very best in connectivity to Canadians and regularly review our products and services to ensure the best possible experience for our customers. This sometimes leads to the removal of older products and services. As par... Read more

About: Advanced Security

Advanced Security is included with a subscription to any Rogers Internet bundle, and can be activated in the Rogers Xfinity app (formerly known as the Rogers Xfinity app). This feature monitors your home network for online threats in real-time and al... Read more

How To: Install McAfee Multi Access Apps

Note: On July 11, 2023, we are discontinuing new subscriptions to Shaw Network Security, including McAfee Multi-Access. If you're already subscribed, you may continue to use McAfee Multi Access. Visit Shaw Network Security and McAfee offerings being ... Read more

About: McAfee Multi Access

As of June 20, 2024, McAfee products obtained through Shaw such as McAfee Internet Security and McAfee Multi-Access (e.g. McAfee Total Protection, McAfee Mobile Security) will no longer be active on your device(s). You will still have access to Advan... Read more

About: Shaw Network Security

Shaw Network Security was an add-on feature for protecting your WiFi network and connected devices against all network threats. It is no longer offered, though Advanced Security continues to be available through the Rogers Xfinity app. Shaw Network S... Read more