Shaw Support: Internet Troubleshooting

Internet device guides

Need help with how to use your modem or other home internet equipment? We have step-by-step interactive guides for modems, WiFi pods, the Ignite HomeConnect app and more. You'll be able to find the right Ignite WiFi Gateway or Ignite WiFi Pods model ... Read more

How to connect your internet and home phone equipment

Need to set up a new or replacement piece of equipment for your internet or home phone service? Select the model you have on this page for help getting it connected. Connecting your internet equipment Looking to connect your internet equipment? Find ... Read more

How To: Set up and activate Ignite WiFi Pods

This article will tell you how to set up and activate your new Ignite WiFi Pods (Gen 2) (formerly known as Fibre+ WiFi Pods). Pods improve your home network's WiFi coverage and eliminate dead spots. If you need answers to other common Self Connect qu... Read more

How To: Connect other Shaw modems

This article will help you set up your Arris (SBG6782) or Cisco (DPC3848V or DPC3825) modem so you can start enjoying your Shaw Internet services. If you are setting up an Ignite WiFi Gateway, click here. If you need answers to other common Self Conn... Read more

How To: Connect your WiFi modem (Hitron CGNM-2250)

This article tells you everything you need to know to connect your WiFi modem to your Internet services. The following instructions apply to the Hitron CGNM-2250, Cisco DPC 3848V, Cisco DPC 3825, and Arris SBG6782 WiFi modems. If you are setting up a... Read more

How To: Connect your Ignite WiFi Gateway (Gen 1, Gen 2, or Gen 3)

This article tells you everything you need to know to connect an Ignite WiFi Gateway (formerly known as Fibre+ Gateway) to Fibre+ and Ignite Internet services. This includes the following Ignite WiFi Gateway modems: Ignite WiFi Gateway (Gen 1) (forme... Read more

How to Self-Install a Shaw Advanced WiFi modem

Learn how you can save time by self-installing your new Shaw Advanced WiFi modem and get connected quickly. We'll ship your Advanced WiFi modem Self-Install Kit directly to your house so there's no need to take time off for an installation appointmen... Read more

How to connect your Shaw equipment

What service are you connecting? Choose your service for instructions on how to connect its equipment. Internet and home phone TV and streaming Home security What equipment are you connecting? Look at your new equipment and find the model. Once you’v... Read more

Self Connect FAQ

Choosing Self-Connect Self-Connect process FAQs Post Activation FAQs Internet & WiFi FAQs TV FAQs Phone FAQs Other Self Serve resources We know that you're eager to start using your services — and there's no reason to wait! Our Self-Connect kits prov... Read more

How to connect a modem in bridge mode with a third-party router

This article will help you connect and set up your Shaw WiFi modem with a third-party networking device like a router. This configuration is called "Bridged Mode". If you would prefer to use your modem's integrated wireless router, read How To: Conne... Read more

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