Setting up your Shaw email on a new device? Learn about which email setup method is best for you with this comparison table of email setup protocols. Generally, we suggest users use the IMAP email setup method for setting up their Shaw email accounts, but each method has its own benefits.

Email Setup Options

There are three different ways you can set up your Shaw email account. Whether you are setting up email on your laptop or on your Apple device (iPhone, iPad, MAC), Android device (Galaxy Tab, Samsung Galaxy S8 phone) or email client (Outlook 2016), the following email setup options are available:

  • ActiveSync (also known as Microsoft Exchange)
  • IMAP

IMAP is recommended as it is the best option to check mail worldwide and from different computers/devices. Check out our quick guide below for more information on the differences between ActiveSync, IMAP, and POP/SMTP.

  • ActiveSync (Exchange)
    • Best for users who want to have multiple devices connect to their Shaw email account and want to share their Shaw Webmail Contacts and Calendars on all devices. Great for users of Microsoft products.
    • ActiveSync allows you to sync your Webmail Contacts and Reminders with your device. Any emails sent from this device will appear on Webmail and any emails deleted from the device will also be deleted from Webmail.
  • IMAP
    • Best for users who want to be able to access their Shaw email account through multiple devices and Webmail.
    • IMAP works with your email content on Shaw's servers. Moving, sending or deleting tasks are performed on the server so your other devices are kept in sync. A small cache (copy) of your email is kept on your device limiting off-line access.
    • Best for users who want to have access to their emails while offline should choose this setup method.
    • While using POP3 your email client downloads a copy of all mail received by the mailbox, optionally deleting the messages from Webmail. Any changes made only affect emails on that device and will not affect other devices or Webmail.


ActiveSync (Exchange) offers advanced email handling, less confusion for accounts connected to multiple devices, and synchronization with calendars and contacts. See the following comparison table of the compatibility features for each email setup type.

Which email setup is right for me?

Depending on your email management needs, the following chart can be used to determine which email setup method is the right one for you.

Email Setup Table


Learn more about the differences in mail server settings between POP and IMAP.

Get more email tips and device guidance from these interactive tutorials

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