Learn about Windows 10 with this overview of what's new and what's the same in Microsoft Windows. As with Windows 8, Windows 10 brings some dramatic changes to the Windows environment, but this time it combines elements of Windows 8 with those of previous versions. In this overview, we will look at these new features.

While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts. The best way to resolve your third-party issue is to use support resources from the original manufacturer or developer. If the following information does not answer your question, please visit Microsoft (Windows 10) Support.

What's different in Windows 10?

Here is a look at some of the features that have changed in Windows 10.
The Desktop

Windows 10 is designed to be used with both a touchscreen and a traditional mouse and keyboard. Because of this, the desktop and Start menu look significantly different from previous versions of Windows, but with recognizable elements of both the traditional Windows design and the dramatic redesign of Windows 8.

162125_Windows%2010%20start%20menu%20blueThe Windows 10 desktop and Start menu (Click to enlarge)

As you can see, the desktop is largely the same as in previous versions of Windows, but if you are familiar with Windows 8, you may be glad to see that the Start menu has returned to the desktop. In addition, Windows 8 users will recognize the Metro-style Start screen content incorporated into the Start menu, giving users the best of the traditional Windows environment along with the live tiles and other Start screen layout elements of Windows 8.

The Start menu content is organized into sections that provide instant access to different apps, and these can be customized to suit a user’s tastes. These apps include access to email, photos, the Internet, instant messaging, and features like Xbox Live Games, as well as standard Windows programs, games, and everything else that you do with your computer.

The Search Bar

Looking at the bottom left corner of the Desktop, by the Start button, you can see the Windows Search Bar. This tool will allow you to search your computer, your apps, and the Internet. It's powered by Cortana, a virtual assistant that can help you find what you want, set reminders, and perform other useful functions. The Search bar also works the same way as the Run function in previous versions of the Windows Start menu, meaning that you can use it to run commands as well as to search for content.



You can find more information about the new and improved Windows 10 features at on Microsoft's page: Windows 10 Features - Microsoft


Windows Mail

Windows 10 includes a whole new Mail, with a new look, a new layout, and new functionality. You can find instructions for setting up Windows Mail for use with your Shaw.ca email account here: Setup Email in Windows 10 Mail


 Windows Mail Inbox (click to enlarge)


The Edge Browser

Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet, and you can find information about its use and features on our dedicated page: Windows 10 Edge Browser


 Microsoft Edge Browser (click to enlarge)

Related: Internet Browser Support

What's the same in Windows 10?

Here are some of the items that have remained the same with Windows 10.


Most of the troubleshooting steps for Windows 10 are the same as for previous versions of Windows, and below you will find links to the relevant instructions, should you need them.

Network Adapter Configuration

Occasionally, you may discover that you are unable to connect to the Internet because the network adapters installed on your computer are not properly functioning. This can be resolved by either enabling, updating or resetting your network adapters.

How to Enable, Update, and Reset your Network Adapters

Performing a Ping test

A ping test can be done in order to determine the status of your Internet connection. This test will allow you to communicate directly with a website using either its Domain Name (example: www.google.ca) or its IP address (example: 12.345.678.90).

How to Run a Ping Test (Windows)

Running a Traceroute

Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, for example, a website. This can tell you a great deal about the status of your Internet connection and is very useful in diagnosing any issues that you might encounter.

How to Run a Trace Route (Windows)

Resetting The Domain Name System (DNS)

Resetting the Domain Name System (DNS) can be a useful troubleshooting step as it can fix issues which would prevent you from being able to view web pages through your internet browser. Corruption to the DNS can occur for a variety of reasons and does not necessarily imply a virus or malware attack.

Resetting the Domain Name System (DNS)

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