Connecting to Customer Service + Billing Issues

[Blue_Kona]

I have been trying to connect to livechat without any luck, I've been on hold on the phone for almost 2 hours. What do I do? How can I talk to someone? I'm a Rogers customer but a returning Shaw customer for internet and after 7 days of extremely poor customer service and a better deal with a different company I cancelled my plan and returned the equipment. I just received a $260 bill for a month plus equipment which I returned but assuming it was backlogged from the Canada Post Stike. When I sign into my account it says $0 is owed but it's my old account number not the new one which they said they would merge and never did so I have no way of knowing what I owe which I was told would be prorated for the 7 whole days I didn't use or have the service so it should be under $20 not $260! But I can't even talk to anyone to sort it out!!! HELP, what do I do?

[g-idk]

@Blue_Kona , Gee I wish someone on here could help you with this matter but there are no employees of Rogers/Shaw on this forum anymore (long time). this is just a peer to peer discussion forum with community volunteers who try to help if and where they can, but this would be a more serious issue that you would have to talk to them directly either by chat or phone 1888-472-2222.  They are probably swamped being a Friday and short staffed being the tale end of xmas/new years breaks or vacations.  Good luck, fingers crossed for you.  

[mdk]

@Blue_Kona -- logon to the My Shaw Portal, to see your current account-balance.

Also, select "Bills", where you can view all the "transactions" in the most-recent two months, to see if the $270 charge has been reversed.