IMAP Not Working

[weinerhead]

Hi. IMAP is not working on iPhone or Laptop.  This has been a consistent issue for over a week and I have been unable to receive any email from my Shaw accounts. It appears that I can send emails.  Webmail does work. This is really unacceptable to have such a prolonged outage with no information sent to customers other than a ticket has been logged.  Please respond with your solution or a timeline for the fix.  Thanks.

[Jwhite21]

It happened to me after IOS18 upgrade this week. Apparently the upgrade took out their IMAP server or a compatibility issue like that.  No word on when it is up. Until then, I’m just staring at the spinning wheel. 

[rstra]

@Jwhite21 IMAP is working for me on iOS.

[Labradors2]

one iPad working, one not. Over an hour on hold just to be told, log on to server for mail for a few days till issue fixed. Why is there nothing on website?? Unacceptable.

[mdk]

@Jwhite21 -- the "Mail" client is working on my iPhone SE 2022, running IOS 18.1.1 (installed a few days ago).

Have you powered-off/powered-on your iPhone, to reset?

[covkid]

My wife is having the issue on her iPhone 14. I am not but I have an iPhone 14 Plus. 
all settings are identical. 
She can send but not receive I also cannot sync her folders to the server, only her iPhone. 
I have deleted recreated, rebooted nothing missed. 
POP works as does webmail, so a temporary workaround for now. 

[mpa]

I have 2 shaw email addresses that go to my iphone, my main hasn't been receiving anything since Nov 23, getting imap error due to not connecting to server.   Oddly, my second shaw email seems to be receiving daily, unfortunately this is where the spam goes..

[mdk]

@covkid wrote: She can send but not receive 

Sending does not require your ID/password, if your device/computer is connected (wired or wireless) to your cable-modem, and you are not using a proxy-server (or VPN). 

Receiving from Shaw's mail-server requires an ID & its password.  An incorrect password will fail to authenticate.

Try changing her E-mail password to something more complicated (passphrase or upper/lower/number/special characters).

[covkid]

• Well once again I changed the password and no it didn’t work. 
  this issue arose after the update, it worked for 5 years without an issue so I cannot believe this is a issue with her setup. 
  Customer service is none existent with Shaw, so I guess I will have to wait for some kind of miraculous fix from an update. 

[mdk]

@covkid -- have you tried a complete power-off of your mobile phone, and a complete power-off/power-on of the cable-modem, to try to "reset" your hardware?

Do you have another device (or computer)?  If so, can it retrieve your E-mail?