Internet

[jackzac2]

We’ve lost all internet connections with all of our devices. Yesterday Telus was digging and coring fibre optics cable to the side of our house. Not sure if it’s a coincidence, but I think not. Our TV works fine.

[mdk · Accepted solution]

Presumably, your TV is connected to Shaw? If so, then the coaxial cable from the telephone-post into your home is OK.

So, power-off and unplug your cable-modem, and, if you are using one, your own router.

Then, reconnect the power to the cable-modem, and wait until it boots-up, and the lamps return to their "normal" status.

Then, reconnect the power to your router, and wait until it boots-up, and the lamps return to their "normal" status.

If still not working, call Shaw Technical Support.  Their technician should be able to remotely connect to your cable-modem, to run some diagnostics.