Poor service, poor customer resolve, poor review.

[LO1980]

Approximately 6 months ago I decided to try Shaws fiber internet. Right off the go the internet did not work with in days. They did have a service worker come to diagnose the problem, how ever he could not. Any how this service would either completely not work or would be so slow it was intolerable. 80% of the time it was far less than what was advertised, and what I had agreed too.  I have decided to use another provider, and Shaws customer service is charging me an additional 180 dollars for breaking the 2 yr agreement contract. To add insult to injury, of after already paying for a service that did not simply work less than half the time.  I will not recommend this service to any one, or family and friends in the future.

[mdk]

@LO1980 -- They did have a service worker come to diagnose the problem, how ever he could not.

That seems to be "poor service" in that he apparently did not "escalate" your issue within Shaw Support, to get additional assistance, e.g., a "line technician" to climb the telephone-pole, to check that the Shaw Infrastructure to that pole was in working order.

Do you have any nearby neighbours who are Shaw subscribers, getting their feed from the same pole? Are they OK?

Welcome to this peer-to-peer discussion (and sometimes "gripes") forum. It is not a path to Shaw Support.

While reading this message, please scroll-down to see:

Please click the "Your Voice" hyperlink to give your feedback directly to Shaw.

[LO1980]

Unfortunately my neighbors have bell mts, and they were unable to report any issues with their service, so I could not further diagnose and find needed infrastructure issues.  

[LO1980]

My current issue how ever is being further charged 180 dollars after disconnecting my poor service to a much more reliable service.  That does not require so much attention and effort to maintain.

[LO1980]

I see now "your voice"  option, Ill present my objection to being further charged there, thank you for bringing that to my attention.