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Recover permanently deleted email on Shaw Webmail

Not applicable

Hello,

I am hoping someone can help me out recover a permanently deleted sent email on Shaw Webmail. It may have been deleted in June of 2017 as that was when this email was sent. I also searched within Shaw Forums and see that during this period of time a bunch of emails had "seemingly disappeared" so would like to receive some guidance/help on this.

 

Thanks.

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Re: Recover permanently deleted email on Shaw Webmail

Moderator
Moderator

Hi  

We can manually recover deleted emails but only within seven days of them being deleted. Unfortunately if the email was deleted in 2017 it would be too late for us to do that. 

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I had the same thing happened and wondering what the next...

Paul20
Grasshopper

I had the same thing happened and wondering what the next steps are to retrieve?

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> what are the next steps? First, check that your E-mail...

mdk
Master

> what are the next steps?

First, check that your E-mail program is NOT set to show only the UNREAD messages, i.e., that it is not "hiding" any messages from your view.

Second, although some Shaw employees voluntarily contribute on this forum, I recommend that you telephone Shaw: 1-888-472-2222, and get "official" technical support from a Shaw employee.

 

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