Shaw Calendar Stopped Syncing on Android

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My Shaw Calendar has stopped syncing with my Android (Galaxy S8) over a month ago. I have tried removing the account from my phone (including logging in to Webmail and deleting my device from Mobile Devices tab) and re-installing it (set-up with ActiveSync) and yes, the Calendar sync toggle is ON under Manage Calendars. Can someone please help me figure out what went wrong? I was hoping the Android software update last week would magically fix this problem, but surprisingly, it did not. Help! Thank you! 

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Re: Shaw Calendar Stopped Syncing on Android

Moderator
Moderator

Hey ilsaandhercats,

Thank you for reaching out! I am sorry for the delay in response. The forums aren't monitored as closely as our other support channels. That is certainly odd. As long as your Activesync settings are correct, the calendar should be synchronizing. Have you tried logging into your Webmail account to update the calendar to see if it syncs with your phone?

Cheers,

Tony | Community Mod.

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Re: Shaw Calendar Stopped Syncing on Android

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I have this same issue. Updating Calendars or Contacts on Webmail does not update devices reliably. Also, updates on the clients side all return errors from Shaw's email server saying that the server has an "internal error (500)". See my initial discussion post on this. It appears that for some reason Shaw's Zimbra email server has a problem with ActiveSync which I just started noticing in the last 6 weeks or so.

activesync‌shaw email#calendar ##contacts

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