unable to send an Email. Get rejected with "cannot use server mail.shaw.ca

gfcisme
Grasshopper

cannot use server mail.shaw.ca

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Re: unable to send an Email. Get rejected with "cannot use server mail.shaw.ca

Moderator
Moderator

Hey gfcisme,

Thank you for reaching out! I haven't heard of any other reports of issues with that outgoing email server. If you are setting up your email address under POP/IMAP that outgoing server should still work. If you are using the newer ActiveSync, you will need to use wm.shaw.ca. You can find more details on how to set up your email address here. If the problem persists, feel free to contact our technical support members for further assistance. 

Cheers,

Tony | Community Mod.

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Re: unable to send an Email. Get rejected with "cannot use server mail.shaw.ca

gfcisme
Grasshopper

I am still having trouble. Since i was asked to delete my Email account (**Mod removed private information**) i cannot even add new account as a replacement. When it tries shaw server says cannot verify name or password.

This does not make sense because i am starting to add a new account and i cannot see why it is doing this because the account does not exist.

I you need to send me Email try **Mod removed private information**

Gerry

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Re: unable to send an Email. Get rejected with "cannot use server mail.shaw.ca

Moderator
Moderator

gfcisme that is very odd. The Shaw email address you provide looks to be active with no issues. Are you able to access your email through webmail here? If your device has no records of the email, then it should be able to add it with no issues. If you are able to login to webmail on a browser, it may be an issue with your email client. At that point, I'd recommend touching base with the third party client support with the contacts here. Let me know how it goes!

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