Why does LIVE CHAT need.my info even though I'm logged in to your support site?

[raz4]

They are asking for all my info, making me think that they are pretending to be from shaw, like they just inat

Cora WFJ7 keeps on pooping up the live chat so that I can't even type this complaint easily. And they tried to get me to view my files 😞

[raz4]

It's like they just injected a live chat into the page and are pretending to be from shaw. Cora WFJ7 should go back to working at Coraz lol

[mdk]

@raz4 -- They are asking for all my info

I have helped some technophobic friends with computer problems, by using Shaw Chat at their location. It makes sense for Shaw to ask for more personal details, e.g., account-number, amount of most-recent invoice, and/or PIN, to confirm my friend's identity.  Also, Shaw keeps notes on each interaction, to build a "history" for the account-holder.

Close all of your web-browser windows, to close that "Shaw Chat" window.

[raz4]

Just saying, I should appear to the live support person as "name: Raz. logged in: account number: xxxxxxxxxx"

[rstra]

@raz4 Same with the app, I am logged in and can see my account, but if I hit the chat option, I have to authenticate again.