@JSomers -- My WiFi and cable keeps disconnecting. I have had a technician out 4 times and the issue is not on my end but Shaw's end.
When you say "disconnecting", does the icon on the bottom-right of your Windows screen change from the usual icon to a "globe" with latitude/longitude lines, or does it pop-up a balloon to report "local access only" or "No Internet access" ?
If the issue truly is not your computer, or your computer's WiFi network adapter, then one of those 4 technicians should have either replaced the cable-modem, or submitted a work-order to their office to get a replacement cable-modem shipped (via Canada Post) to you.
It is possible that the cable-modem is not the problem.
It could be the coaxial-cables inside your walls, leading to Shaw's "demarcation-box" on the outside of your home.
It could be a faulty coaxial-splitter inside that box (splitting the incoming signal to feed your Shaw Phone device, to feed your Shaw PVR device, in addition to feeding your the cable-modem). The box is locked. Only Shaw can open the box, and replace that splitter.
It could be a faulty coaxial-cable from that box to the telephone-pole, but one of those 4 technicians should have tested that "run" of cable.
It could a faulty Shaw equipment "up" on the telephone-pole, serving you and a few of your nearest neighbours, but one of those 4 technicians should have tested for that problem.
Contact Shaw Support (currently, online chat is given priority over telephone), and ask them to remotely logon to your cable-modem, to check the "signal strength", and view other items.
> How do I change my "Hitron" modem/router to "Gateway" mode
You cannot do this by yourself. Shaw currently has 4 different cable-modems for "residential" customers:
- older "legacy" models
- Hitron
- Shaw Gateway
- Shaw BlueCurve
If your contact with Shaw Support determines that your Hitron is the problem, they will ship either a Hitron or a Gateway to you, and help you disconnect your current cable-modem, and connect the replacement. You will have to ship the current cable-modem back to them -- instructions will be included inside the shipping-box, along with a return-label. Take the box to any Canada Post outlet -- Shaw will pay for the shipping back to them, and Canada Post will give you one of their tracking-numbers, that you can show to Shaw, if necessary, to prove that you have returned it.
> changing my personal router to "AP" (Access Point) ? Will this help?
I don't know why somebody gave you that device -- it is not applicable to your problem. It will not help.
> I am so frustrated.
I recommend that you contact Shaw Support. They should have records of what each technician did, to help them with their trouble-shooting.
Shaw wants to keep you as a monthly-paying customer. So, you get "free" technical support from Shaw.
