WIFI printer

[wynford]

I have a slightly older HP Photosmart D110 printer wireless printer... when I set it up to my new Gateway 2.0 modem, I see a message and was able to print a test page successfully.

However, using HP's HP Smart windows app, the app cannot find the printer and I cannot print anything unless I use the USB cable.

The printer did work with the Hitron modem I had.

What could the problem be?

[mdk]

@wynford -- your previous (Hitron) modem granted a "192.168.xxx.yyy" IP-address to your printer.

Your current modem has granted a "10.0.aaa.bbb" IP-address to your printer.

Can you uninstall HP's HP Smart windows app, restart your computer, and reinstall the app, to see if this "refresh" helps?

[wynford]

I've done all that, HP Smart sees the printer... but I get error messages... I've posted on HP's support site, but no response yet. From I've seen on HP's support site... I lot of people are having the same problem... I think the HP Smart app is broken somewhere.

[mdk]

@wynford -- that "169.254.xxx.yyy" IP-address is an indication that the printer has not received an IP-address from your cable-modem. With the newest Shaw cable-modems, it should have a "10.0.0.zzz" type of IP-address.

Disconnect the USB cable from the printer, and try to do a "factory reset", to replace that "169.254.x.y" IP-address by a "10.something" IP-address.

Or, maybe connect the USB cable to the printer, and run the HP software to do a "first-time" setup for the WiFi adapter inside the printer.

[wynford]

I've done all that... no difference... the printer connects to the modem and it prints a test page... that's why I'm thinking it's an HP Smart app problem...

[rstra]

@wynford  You could try temporarily turning off band steering on the modem, see if that helps.

https://support.shaw.ca/t5/internet-articles/how-to-connect-2-4-ghz-devices-without-disabling-band-s...

[wynford]

Unplugged printer USB from laptop

Click on Disable and then Save Settings

- done

Note: After disabling 5 GHz, all wireless devices will switch to 2.4GHz automatically as it has the same SSID as 5 GHz. Additionally, any Pods will go offline for approximately 10-15 minutes. 

- waited 15 minutes

Connect the device in question to the network

- Plugged printer USB back in

Once you have confirmed the device is connected, go back to step 8 and select Enable

- done

Once the 5 GHz network is enabled again, pods will automatically come back online and the devices from step 9 will remain connected to the 2.4 GHz band.

- the 5 GHz still says 5 GHz and not 2.4 GHz

If I remember correctly, with my old Hitron, I had to disable WPS and pick another Security Mode from a drop down menu and that got my printer to print wirelessly... the Security Mode in the Gateway is greyed out for 2.4 and 5 GHz.

I guess I'm, unfortunately, stuck using the printer wired or maybe buy a new printer.

[mdk]

@wynford -- that "169.254.xxx.yyy" IP-address is an "IPv4" address.

It's possible that the HP Smart app is successfully using an "IPv6" address, and thus the printer never asks for your cable-modem to supply an IPv4 address.

On your computer, show the connection settings for the printer, to see if it is trying to communicate with IPv4 or IPv6.

I don't remember if my previous cable-modem, the "Hitron", did IPv6.  Hmm.

[wynford]

I’m not home right now, but when I do get home, I’ll try the IPv6 address, I do have both, and will let you know. HP Smart does have a search for an IP address.

[wynford]

Thank you so very much for all your time trouble and help... it is greatly appreciated... but...

I tried both IPv4 and IPv6 addresses, but neither worked... so for now, even though wireless printing is nice, I'll keep it wired as I can still print and scan using the Windows default drivers and the main thing.