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Xbox Live moderate NAT, UPNP not successful.

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Been here before, still having NAT moderate issues, and UPNP issues with Xbox Live. Was told to go talk to Microsoft support, but I'm back because my router/modem does not have a UPNP switch. HELP ME.

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Re: Xbox Live moderate NAT, UPNP not successful.

Moderator
Moderator

Hey  

We'll see if we can help with this! What sort of modem are you using?

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Re: Xbox Live moderate NAT, UPNP not successful.

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Alright so I am using Bluesky, the internet and cable package, but I do not know the model. Is there a way to check or is that enough information to know what type it is?

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Re: Xbox Live moderate NAT, UPNP not successful.

Moderator
Moderator

Hey accountforforums, I am sorry for the delay in response. I definitely want some more information to give you more details. Which modem do you have from our list here?

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Re: Xbox Live moderate NAT, UPNP not successful.

Not applicable

Sorry for my late response, I never got notified you responded. I have the XB6 Advanced WiFi Modem.

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Re: Xbox Live moderate NAT, UPNP not successful.

Moderator
Moderator

Thanks! This actually falls outside our support scope but I will try to give you some links that may help. Hopefully we have other Community members who can chime in with some advice on how to get this working. 

Xbox One Network Ports | Xbox Live Network Ports  - this page has some more information regarding port forwarding, which may resolve the issue

You can find the options for port forwarding under the Advanced settings here.

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Re: Xbox Live moderate NAT, UPNP not successful.

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I’m unauthorized to access the second link for whatever reason.

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Re: Xbox Live moderate NAT, UPNP not successful.

Moderator
Moderator

Hey  you can access the page here.

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Re: Xbox Live moderate NAT, UPNP not successful.

glaz
Grasshopper

Login to your shaw modem. 

We have the same modem. 

Open up your internet browser and enter in the address bar 10.0.0.1

The username should be admin and password is either cusadmin or password, if I remember correctly.

Go to Advanced - Port forwarding. 

Enter the ports provided by Xbox.

Service NameTypeStart PortEnd PortServer IPv4Server IPv6Active  
Xbox LiveUDP888810.0.0.159EDITX
Xbox Live 3074TCP/UDP3074307410.0.0.159EDITX
Xbox Live 53TCP/UDP535310.0.0.159EDITX
Xbox Live 80TCP808010.0.0.159EDITX
Xbox Live 500UDP50050010.0.0.159EDITX
Xbox Live 3544UDP3544354410.0.0.159EDITX
Xbox Live 4500UDP4500450010.0.0.159EDITX

It looks like this when all is said and done. 

That will open your NAT on xbox. Xbox rarely goes back to moderate after this. Even then its usually a false showing and changes to open. That happens when you have recently turned your xbox on. 

It should solve your issues. As it has solved mine. Hope I helped.

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