Alright so I am using Bluesky, the internet and cable package, but I do not know the model. Is there a way to check or is that enough information to know what type it is?
Thanks! This actually falls outside our support scope but I will try to give you some links that may help. Hopefully we have other Community members who can chime in with some advice on how to get this working.
Xbox One Network Ports | Xbox Live Network Ports - this page has some more information regarding port forwarding, which may resolve the issue
You can find the options for port forwarding under the Advanced settings here.
Login to your shaw modem.
We have the same modem.
Open up your internet browser and enter in the address bar 10.0.0.1
The username should be admin and password is either cusadmin or password, if I remember correctly.
Go to Advanced - Port forwarding.
Enter the ports provided by Xbox.
|Service Name||Type||Start Port||End Port||Server IPv4||Server IPv6||Active|
|Xbox Live 3074||TCP/UDP||3074||3074||10.0.0.159||EDIT||X|
|Xbox Live 53||TCP/UDP||53||53||10.0.0.159||EDIT||X|
|Xbox Live 80||TCP||80||80||10.0.0.159||EDIT||X|
|Xbox Live 500||UDP||500||500||10.0.0.159||EDIT||X|
|Xbox Live 3544||UDP||3544||3544||10.0.0.159||EDIT||X|
|Xbox Live 4500||UDP||4500||4500||10.0.0.159||EDIT||X|
It looks like this when all is said and done.
That will open your NAT on xbox. Xbox rarely goes back to moderate after this. Even then its usually a false showing and changes to open. That happens when you have recently turned your xbox on.
It should solve your issues. As it has solved mine. Hope I helped.