Shaw Mobile supports eSIM technology for compatible iOS and Android devices. Embedded SIM or eSIM, is a tiny programmable (and re-writable) digital SIM card that is built into a phone and replaces a physical SIM card with a QR code that allows your device to connect to the Shaw Mobile network.

Advantages of eSIM

Aside from making it faster and easier to activate your service, using an eSIM will also let you:

  • Use multiple phone numbers, such as a business line and a personal line on one phone
    • With an eSIM you can add, delete, and configure your services right from your phone’s settings instead of physically removing and swapping a physical SIM card.

  • Get waterproof phones with bigger phone batteries
    • Since eSIMs are built into the phones themselves, they take up less space than a traditional removable SIM slot, which means that it’s easier for manufacturers to design waterproof phones or phones with bigger batteries.

Device Compatibility

Shaw Mobile currently supports the use of eSIM on the following devices:

  • Apple iPhone XS / XS Max
  • Apple iPhone XR
  • Apple iPhone 11 / 11 Pro / 11 Pro Max
  • Apple iPhone SE (2020)
  • Google Pixel 3a
  • Google Pixel 4 / 4 XL
  • Motorola RAZR (eSIM only)

Shaw Mobile does not currently support Apple Watch or other LTE-connected wearable devices.

To confirm if a phone is eSIM-compatible, see Shaw Mobile: Enhanced Services Device Compatibility

Setting up an eSIM

When you activate service on an eSIM, you will receive a QR Code that corresponds to your phone number and your Shaw Mobile service. To setup your eSIM on your phone and connect to our mobile network, you will need to scan the QR Code, instead of inserting a physical SIM.

Disclaimer: Your QR code is valid for one phone only and cannot be reused on additional phones. Shaw Mobile is not responsible for lost or stolen eSIM QR codes. Please keep a copy for your records. If you require a new eSIM or an additional printed QR code, charges may apply. eSIM is only supported on compatible phones that have been certified with Shaw Mobile and our manufacturer partners. eSIM QR codes may activate on unsupported phones.

eSIM Setup via QR Code on iOS

  1. Open Settings
  2. Tap Cellular
  3. Tap Add Cellular Plan
  4. Scan the QR Code

eSIM Setup via QR Code on Android

  1. Open Settings
  2. Tap Network & Internet
  3. Tap the + next to Mobile Network
  4. In Advanced, tap Carrier
  5. Tap Download a SIM instead
  6. Scan the QR Code

Switching to an eSIM

At this time, switching to an eSIM can only be completed at a Shaw Mobile retail location. If you are signing up for Shaw Mobile services for the first time, you can request an eSIM instead of a physical SIM card.

Disclaimer: Your QR code is valid for one phone only and cannot be reused on additional phones. Shaw Mobile is not responsible for lost or stolen eSIM QR codes. Please keep a copy for your records. If you require a new eSIM or an additional printed QR code, charges may apply. eSIM is only supported on compatible phones that have been certified with Shaw Mobile and our manufacturer partners. eSIM QR codes may activate on unsupported phones.

About Dual SIM Dual Standby (DSDS)

Dual SIM Dual Standby (DSDS) is cellular technology that allows phones with multiple SIMs (like a regular nano-SIM and an eSIM) to manage two cellular services.

If you are using an eSIM compatible device such as the iPhone XS/XR/11/11 Pro/11 Pro Max/SE (2020) or Google Pixel 3a/4/4 XL that also has DSDS technology, you can make and receive calls using both numbers. If you are on a call with one number, incoming calls on the other number will be forwarded according to your Call Forwarding settings (set to Voicemail by default).

To keep track of both numbers you can create your own labels for each phone number, like Work and Personal.

  • For example, in your phone’s Dialer app, you may be able to choose which number you are using to call out but this may differ based on your phone’s manufacturer and software.

Frequently Asked Questions

Are eSIM QR Codes safe?

The phone is authenticated when the QR Code is scanned. Invalid or potentially malicious QR Codes are rejected. Please ensure you are following the correct process for downloading and setting up an eSIM on your phone.

What happens if I lose my QR Code?

Losing your QR Code or Activation Code should be treated the same as losing a physical SIM card. If you have not scanned your QR Code into a device yet, anyone that finds it and scans it would be able to use your Shaw Mobile service.

How can I replace a lost QR code?

Your QR Code is available at any Shaw Mobile retail location.

Can I scan more than one QR Code on the same phone?

Yes, you can store multiple eSIM profiles on your phone and switch between them in your Settings. Only one eSIM profile can be used at a time.

Does 9-1-1/e9-1-1 work with eSIM?

The number being used with eSIM has the ability to dial 9-1-1

Can I connect my Apple Watch or wearable using eSIM?

Activation of eSIM-compatible wearables (including the Apple Watch) is not currently supported.

Your wearable can still be paired to your phone using Bluetooth and will rely on the Bluetooth connection for connectivity and functionality.

Why does my dual SIM phone show two different signal strengths?

While your phone may support two phone numbers in one phone, those two numbers both share the same set of radio hardware. Your phone is constantly optimizing performance and battery life when searching for — and connecting to — different networks. This means that both lines do not measure the signal at the same time, and as a result, may sometimes display different networks or signal strengths.


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